Operations Training & Learning Specialist

Solera Holdings, LLC.; Jacksonville (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Solera Holdings, LLC. is seeking an Operations Trainer & Learning Specialist to design, deliver, and continuously improve training programs that boost employee performance, engagement, and operational excellence.

The ideal candidate will develop curricula, leverage AI-enabled tools, and partner with operational leaders to close performance gaps. With at least two years of Training & Learning experience, you will travel up to 25% during peak demand to support onboarding, upskilling, and

Qualifications

• Minimum two years of Training & Learning experience required.
• Previous training, coaching, leadership, mentoring, or facilitation experience preferred.
• Experience supporting customer service or contact center environments preferred.

Responsibilities

• Facilitate instructor-led new hire training and onboarding programs.
• Deliver upskill, refresher, and leadership development training programs.
• Maintain a highly engaging learning environment that supports knowledge retention and employee confidence.
• Adapt facilitation style to accommodate multiple adult learning styles and operational audiences.

Skills

Presentation skills

Facilitation

Communication

Organizational skills

Learning needs analysis

Training program design

AI in learning tools

Independent working

Tools

Microsoft Office

Teams

PowerPoint

LMS administration

Job description

Solera Holdings, LLC. is seeking an Operations Trainer & Learning Specialist to design, deliver, and continuously improve training programs that boost employee performance, engagement, and operational excellence.

The ideal candidate will develop curricula, leverage AI-enabled tools, and partner with operational leaders to close performance gaps. With at least two years of Training & Learning experience, you will travel up to 25% during peak demand to support onboarding, upskilling, and