Ops Training & Audit Specialist I

Divisions Maintenance Group; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision on day 1

401K with 4% match

Caregiver leave

Employee Assistance Program

Paid time off

Job summary

Divisions Maintenance Group is seeking an Operations Specialist I to reinforce and audit operational processes within the GTM team in Cincinnati, OH. You will train Account Executives, perform audits, maintain scorecards, and support new product releases to ensure consistent, high-quality outcomes.

The role emphasizes training delivery, process adherence, and reporting. A Bachelor’s degree and 1–3 years in related roles are preferred, with strong communication and MS Office proficiency required.

Qualifications

• Bachelor's degree preferred.
• 1–3 years experience in operations, quality, auditing, training, or related support role.
• Strong attention to detail with ability to follow defined processes.
• Clear written and verbal communication skills.
• Proficiency with Microsoft Office tools, particularly Excel and Teams.

Responsibilities

• Train Account Executives on proper procedures, tools, and best practices.
• Provide day-to-day operational support for designated team(s).
• Deliver training on new or updated SOPs.
• Perform focused audits of AE processes, including project tagging, CDS tagging, and SLA compliance.
• Maintain AE scorecards using established criteria and templates.
• Support operational readiness for new product releases through training and documentation review.
• Document audit findings accurately and consistently.
• Escalate recurring issues, risks, or process gaps to OS2 or management.
• Reinforce standard work and adherence to defined workflows.
• Communicate expectations and feedback clearly and professionally.
• Support operational consistency across assigned processes or segments.
• Other duties as assigned by management.

Skills

Attention to detail

Written communication

Verbal communication

Time management

Education

Bachelor's degree in business/operations/analytics or related field

Tools

Excel

Teams

Job description

Divisions Maintenance Group is seeking an Operations Specialist I to reinforce and audit operational processes within the GTM team in Cincinnati, OH. You will train Account Executives, perform audits, maintain scorecards, and support new product releases to ensure consistent, high-quality outcomes.

The role emphasizes training delivery, process adherence, and reporting. A Bachelor’s degree and 1–3 years in related roles are preferred, with strong communication and MS Office proficiency required.