Operations Specialist I

Divisions Maintenance Group; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision on day 1

401K with 4% match

Caregiver leave

Employee Assistance Program

Paid time off

Job summary

Divisions Maintenance Group is seeking an Operations Specialist I to reinforce and audit operational processes within the GTM team in Cincinnati, OH. You will train Account Executives, perform audits, maintain scorecards, and support new product releases to ensure consistent, high-quality outcomes.

The role emphasizes training delivery, process adherence, and reporting. A Bachelor’s degree and 1–3 years in related roles are preferred, with strong communication and MS Office proficiency required.

Qualifications

• Bachelor's degree preferred.
• 1–3 years experience in operations, quality, auditing, training, or related support role.
• Strong attention to detail with ability to follow defined processes.
• Clear written and verbal communication skills.
• Proficiency with Microsoft Office tools, particularly Excel and Teams.

Responsibilities

• Train Account Executives on proper procedures, tools, and best practices.
• Provide day-to-day operational support for designated team(s).
• Deliver training on new or updated SOPs.
• Perform focused audits of AE processes, including project tagging, CDS tagging, and SLA compliance.
• Maintain AE scorecards using established criteria and templates.
• Support operational readiness for new product releases through training and documentation review.
• Document audit findings accurately and consistently.
• Escalate recurring issues, risks, or process gaps to OS2 or management.
• Reinforce standard work and adherence to defined workflows.
• Communicate expectations and feedback clearly and professionally.
• Support operational consistency across assigned processes or segments.
• Other duties as assigned by management.

Skills

Attention to detail

Written communication

Verbal communication

Time management

Education

Bachelor's degree in business/operations/analytics or related field

Tools

Excel

Teams

Job description

Title:Operations Specialist I

Reports To:Business Operations Manager

Department:GTM

Location:Cincinnati, OH

Position Status:Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

The Operations Specialist I (OS1) supports operational execution by ensuring adherence to established processes, standards, and service level expectations. The OS1 role focuses on training reinforcement, auditing, and scorecard execution to help deliver consistent, high-quality outcomes for the Account Executives they are aligned to within the GTM segment.

What You'll Do:

• Train Account Executives (AEs) on proper procedures, tools, and best practices.
• Provide day-to-day operational support for designated team(s).
• Deliver training on new or updated SOPs.
• Perform focused audits of AE processes, including project tagging, CDS tagging, and SLA compliance.
• Maintain AE scorecards using established criteria and templates.
• Support operational readiness for new product releases through training and documentation review.
• Document audit findings accurately and consistently.
• Escalate recurring issues, risks, or process gaps to OS2 or management.
• Reinforce standard work and adherence to defined workflows.
• Communicate expectations and feedback clearly and professionally.
• Support operational consistency across assigned processes or segments.
• Other duties as assigned by management.

What You Need:

• Bachelor’s degree in business, operations, analytics, or a related field preferred.
• 1-3 years of experience in operations, quality, auditing, training, or a related support role.
• Strong attention to detail with the ability to follow defined processes consistently.
• Clear written and verbal communication skills.
• Basic analytical skills with the ability to review data for accuracy and completeness.
• Comfort learning new systems, tools, and technology quickly.
• Strong time management and organizational skills.
• Ability to receive feedback and apply it to improve performance.
• Proficiency with Microsoft Office tools, particularly Excel and Teams.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.