Ops Supervisor - Safety-Driven Team Leader

Jobtome; Greenwood (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

FedEx is seeking an Operations Supervisor to oversee day-to-day package sortation and staff performance in Greenwood, Indiana. You will champion Safety Above All Culture, manage hiring, coaching, training, and evaluations, and ensure compliance with FedEx policies and regulations.

You will lead daily briefings, analyze operational data, mentor junior supervisors, and drive improvements while maintaining strong customer service and operational quality.

Qualifications

• Six (6) months experience required in package handler, fast-paced environments (retail, hospitality, fulfillment center, warehouse, dock, stock functions)
• In lieu of experience, certification program or Associate's Degree or 2+ years of college towards a degree
• Bachelor's degree preferred

Responsibilities

• Champion FedEx's Safety Above All Culture and support related initiatives
• Manage hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, and staff productivity
• Plan, organize, staff, direct and control day-to-day operations
• Assign and manage staff to ensure safe, efficient sortation and trailer movement/tracking
• Analyze operational performance and drive improvement of key metrics
• Lead daily meetings for workforce communication and daily goals; public speaking to audiences
• Develop and administer employee relations and safety strategies
• Investigate, resolve or escalate customer service issues as appropriate
• Train new employees on duties, performance expectations and FXG policies including QA, SWAK, VEDR, dock safety
• Mentor and develop junior operations supervisors
• Adapt to change with urgency while maintaining positive leadership
• Perform other duties as assigned

Skills

Leadership

Communication

Mentoring

Data interpretation

Microsoft Office

Public speaking

Education

High school diploma or GED

Bachelor's degree

Tools

MS Office

Job description

FedEx is seeking an Operations Supervisor to oversee day-to-day package sortation and staff performance in Greenwood, Indiana. You will champion Safety Above All Culture, manage hiring, coaching, training, and evaluations, and ensure compliance with FedEx policies and regulations.

You will lead daily briefings, analyze operational data, mentor junior supervisors, and drive improvements while maintaining strong customer service and operational quality.