Ops Sup Analyst 2

Citi; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Citi, located in New York, is seeking an Ops Sup Analyst 2 to provide essential operations support services. This role requires 8+ years of relevant experience, focusing on fraud analysis and liaising with various teams. You will maintain records, analyze trends, and ensure compliance with regulations.

The ideal candidate will be proficient in Microsoft Office and Access, with a strong understanding of fraud claims. This full-time position offers the opportunity to impact Citi’s operations significantly.

Qualifications

• 8+ years of relevant experience in operations support or fraud analysis.
• Strong knowledge of the Investigation and Fraud claims process.
• Experience in trend analysis and fraud detection.

Responsibilities

• Provide operations support services and maintain records.
• Conduct forecasting analysis and fraud trends.
• Act as a liaison between multiple stakeholders.

Skills

Fraud analysis

Operations support

Microsoft Office

Verbal communication

Written communication

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Access

Job description

Ops Sup Analyst 2

Job Req Id:

25842696

Location(s):

Pune, Maharashtra, India

Job Type:

On-Site/Resident

Posted:

May. 07, 2025

Job Overview

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Analyze Fraud Trends
• Support the organizational objectives in fraud review
• Act as an SME for Fraud review

Qualifications

• Relevant experience of 8+ years in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms / Chargeback cycle
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education

Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

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