Ops Support Specialist - C04 - Chennai / Pune

Citi; New York (NY); Hybrid; USD 3,800 - 6,300; Full time

Job summary

Citi in India is hiring an entry level Fraud Ops Specialist to perform thorough risk assessments when reviewing account activity and to deliver exceptional customer service to clients. Early fraud detection is critical to minimize financial impact and safeguard client accounts and identities.

Responsibilities include investigating potential fraud on existing credit card accounts, responding to inbound inquiries, providing solutions under limited supervision, completing tasks accurately and on

Qualifications

• 0-3 years relevant experience in Banking domain and card process.
• Freshers with Commerce graduates preferred; 1-2 years banking domain experience advantageous.
• Minimum 1 year of customer service experience preferred.
• Ability to process both inbound and outbound client calls.
• High attention to detail with the ability to interpret data and organize information.
• Clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsibilities

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience while processing customer information
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, safeguarding Citi’s reputation and assets, and escalating issues with transparency.

Skills

Customer service

Attention to detail

Communication skills

Risk assessment

Education

Commerce Graduation

Job description

Ops Support Specialist - C04 - Chennai / Pune

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Job Req Id:

26936343

Location(s):

Chennai, Tamil Nadu, India, Pune, Maharashtra, India

Job Type:

Hybrid

Posted:

Feb. 16, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities:

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience while
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:

• 0-3 years relevant experience in Banking domain and card process.
• The skill requirement is for fresher - Commerce graduates OR with a preference for 1-2 years of experience in the banking domain (card process).
• Minimum 1 year of customer service experience is preferred
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Commerce Graduation.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

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