Ops Sup Analyst 2 - C10 - TAGUIG

Citi; New York (NY); Hybrid; USD 7,200 - 11,000; Full time

Job summary

Citi in Taguig, Philippines is seeking an Ops Sup Analyst 2 to provide day-to-day operations support, including record maintenance, account updates, and coordination with the Core Team. The role acts as a liaison among operations staff, relationship managers, and clients to ensure timely, accurate processing and issue resolution.

The position requires a Bachelor’s degree or equivalent, up to 2 years of relevant experience, and strong Microsoft Office skills.

Qualifications

• 0-2 years relevant experience.
• Proficient in Microsoft Office.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
• Self-motivated and detail oriented.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Update help content used by Knowledge Hub end users to service client inquiries, as needed.
• Execute work assigned, including annual review certification and change requests.
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval.
• Conduct needs assessment and update content or develop content related solutions according to business requirements.
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes.
• Monitor work progression ensuring completion of assignments by requested due date.
• Ensure consistent application of team process controls.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Under pressure

Time management

Detail oriented

Problem solving

Written & verbal communication

Education

Bachelor’s degree/University degree or equivalent experience

Tools

Microsoft Office

Job description

Ops Sup Analyst 2 - C10 - TAGUIG

Job Req Id:

26987984

Location(s):

City of Taguig, Metro Manila, Philippines

Job Type:

Hybrid

Posted:

Aug. 24, 2026

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Job Overview

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

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