Banking Operations Specialist

Citi; New York (NY); On-site; USD 3,000 - 6,000; Full time

Job summary

Citi in Pune, India, is seeking an entry-level Banking Operations Specialist to provide day-to-day operations support, including record maintenance, imaging and account opening in coordination with the Core Team.

You will liaise with relationship managers and clients, handle basic analysis, and ensure compliance with policies while delivering reliable operational service, with rotation/night shifts.

Qualifications

• Bachelor's degree mandatory.
• 0-3 years of relevant experience.
• Excellent communications required.
• Strong numerical abilities.
• Proficient with databases and spreadsheets.
• Ready to work in rotational/night shifts.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems requiring investigation.
• Provide team assistance, act as a subject matter expert, train new hires, and allocate work.
• Conduct basic analysis and workflow management.
• Support an expansive array of products and services.
• Communicate information to senior managers and support risk controls.

Skills

Communication

Numerical skills

Attention to detail

Database skills

Excel

Education

Bachelor's degree

Tools

Excel

Databases

Job description

Banking Operations Specialist

Location(s)

Pune, Maharashtra, India

Job Type

On-Site/Resident

Posted

Aug. 06, 2026

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Job Overview

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-3 years of relevant experience
• Experience working in a business office or operational environment, retail banking operation experience preferred
• Excellent communications required
• Strong numerical abilities
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area
• Ready to work in rotational/night shifts i.e. 24*7 support

Education

• Bachelor's degree mandatory

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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