Ops Performance Program Manager - Lean & OMS Leader

supply-chain; Westerville (OH); On-site; USD 104,000 - 198,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Prescription

Discounted Stock Purchase

General Bonus Plan

Generous PTO

Job summary

DHL Supply Chain is seeking a Program Manager Ops Performance OE to lead deployment of the Operations Management System (OMS-FC) across the NorAm region, delivering standardized tools and sustainable improvements.

You will guide sector and site leadership, coach implementation Advisors, and coordinate cross-functional teams to achieve operational effectiveness, align with regional plans, and create value for DHL and customers.

Qualifications

• 4 yr degree or equivalent General Management or Above Experience required.
• Lean Transformation experience required.
• Lean Process Improvement Skills (SMED, TPM, Daily Management, Standard Work, Flow, Line Balancing, Value Stream Mapping) required.
• Project Management Skills required.

Responsibilities

• Leads the development and strategy of OMS-FC deployment.
• Verifies and ensures all operational and performance tracking tools are in place or planned in detail prior to and during readiness and implementation phases to support OMS-FC deployment.
• Coordinates and directs the delivery of consistent OMS-FC implementations across regions or sites to ensure a standard system.
• Leads and coaches Implementation Advisors to deliver training and knowledge transfer to site users on OMS-FC, performance tracking tools, and issue resolution.
• Leads and conducts OMS-FC, Process and System Confirmations to ensure long-term sustainability.
• Replicates process improvements across customer accounts with OE teams and regional leaders.
• Ensures transformational deployments align with sector/site/customer objectives and create value for DHL and customers.
• Regularly reviews progress with OE Advisors and Regional Directors, providing updates and improvement activity.
• Establishes a balanced schedule of activity across assigned sites and sectors.
• Provides knowledge to associates on Continuous Improvement processes and tools.
• Fosters an environment for open, free-flowing ideas within the OMS process.
• Leads and coaches continuous improvement workshops related to OMS and facilitates workshops as needed.
• Ensures documentation of improved processes meets OMS, regulatory, and ISO requirements.

Skills

Lean Transformation

Project Management

Communication skills

Team facilitation

Change management

Cross-functional work

Industrial Engineering

Process improvement

Self-starter

Leadership

Education

4 yr degree or equivalent

Job description

DHL Supply Chain is seeking a Program Manager Ops Performance OE to lead deployment of the Operations Management System (OMS-FC) across the NorAm region, delivering standardized tools and sustainable improvements.

You will guide sector and site leadership, coach implementation Advisors, and coordinate cross-functional teams to achieve operational effectiveness, align with regional plans, and create value for DHL and customers.