Program Mgr Ops Performance OE

DHL Supply Chain; Westerville (OH); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

General Bonus Plan

PTO

401K plan

Paid vacation and holidays

Job summary

DHL Supply Chain in the United States is seeking a Program Manager Ops Performance OE to lead deployment strategy and implement Operations Management Systems across the NorAm region, coaching site and sector leaders to adopt standardized OMS-FC across sites.

This senior role requires 7–10 years in Lean/Operations, strong change management, cross‑functional collaboration, and a track record of delivering continuous improvement and operational excellence at scale.

Qualifications

• 4 yr degree or equivalent general management or above experience.
• 7–10 years in Lean/Operations Management Systems preferred.
• 2–3 years of logistics industry experience required.
• 5–7 years of operations experience required.
• Lean transformation experience required.
• Lean process improvement skills (SMED, TPM, Daily Management, Standard Work, Flow, Line Balancing, Value Stream Mapping) required.
• Project management skills required.
• Strong communication across all org levels required.
• Team facilitation and change management skills required.
• Experience in performance management and industrial engineering preferred.
• Cross-functional collaboration with IT/Eng required.

Responsibilities

• Develop and strategy OMS-FC deployment across regions.
• Verify tools and metrics are in place for readiness and implementation.
• Coordinate consistent OMS-FC implementations across sites.
• Coach implementation advisors and deliver training on OMS-FC use.
• Lead process confirmations aligning with sustainability models.
• Collaborate with regional leaders to replicate improvements.
• Ensure deployments align with site and customer objectives.
• Conduct regular progress reviews with stakeholders.
• Provide monthly OMS-FC progress updates.
• Establish a balanced activity schedule across sites.
• Equip associates with knowledge of continuous improvement processes.
• Foster an open environment for ideas within the OMS process.
• Lead and coach continuous improvement workshops.
• Document improved processes per ISO and OMS-FC requirements.
• Champion best-practice sharing during workshop action planning.

Skills

Lean transformation

Project management

Communication skills

Team facilitation

Change management

Cross-functional collaboration

Self-starter

Education

4 yr degree or equivalent

Tools

Operations Management Systems

Job description

The Program Mgr Ops Performance OE role has a national salary range of $104,000- $198,000.

• Medical
• Dental
• Vision
• Prescription
• Discounted Stock Purchase
• General Bonus Plan
• A generous PTO policy

Program Mgr Ops Performance OE

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!

Job Description

Development of deployment strategy, implement the Operations Management Systems. Leading and coaching of Lead Operations Performance Advisor-OE, Sr Ops Performance Advisor-OE. Leading, coaching the Sector Leadership and Site Leadership teams within the NorAm region on the strategy and implementation of OMS-FC. Manage NorAm Region implementation tracking/management tools to provide guidance to Sector Leadership on required to achieve operational effectiveness and standards within the site.

Responsibilities

• Leads the development and strategy of OMS-FC deployment
• Verify and ensuring all operational and performance tracking/management tools are in place or planned in detail prior to and during the readiness and implementation phase to support the implementation of the OMS-FC Gate implementation Process
• Coordinate and direct the delivery of consistent OMS-FC implementations across each region or sites to ensure each site within the program scope has a standard Operations Management System.
• Leads and coach the Implementation Advisors to deliver effective training and knowledge transfer to site users and others on use of the Operations Management System, performance tracking tools/systems, interpretation, maintenance, and issue resolution.
• Leads and conducts Operations Management System, Process and System Confirmations in line with sustainability models to ensure success of implementation and long-term sustainability.
• Working with the OE Operations Performance Advisor, Site Champions and Regional Operations Performance Directors and Advisors to replicate process improvements across customer accounts where applicable (incorporate replication in initial transformational action plans)
• Ensure transformational process deployments are aligned with sector, site, customer objectives and creates value for DHL and our Customers
• Working with the OE Operations Performance Advisor, Champions and Regional Operations Director and Advisors to conduct regular process continuous improvement workshop progress reviews with customers
• Provide regular (monthly) OMS-FC progress updates and related improvement activity with OE Operations Performance Advisor, Champions, Regional Operations Director and Regional Vice President
• Establish a balanced schedule of activity across assigned sites and sectors
• Provide associates involved in Operations Management System with the necessary knowledge to understand the overall Continuous Improvement Process, objectives and related tools / routines
• Create and foster an environment within the Operations Management System process that promotes open free flowing involvement and ideas
• Leads and Coach the execution of continuous improvement workshop as they pertain to Operations Management System and help facilitate workshops as necessary.
• Verify to ensure the documentation of improved processes is in a format consistent with relative Operations Management System, regulatory and ISO requirements for site / sector.
• Champion best practice sharing during the deployment of workshop action planning activity

Required Education And Experience

• 4 yr. Degree or Equivalent General Management or Above Experience required.
• 7 -10 years of experience in large scale Lean/Operations Management Systems preferred.
• 2 - 3 years of Logistic industry experience required.
• 5 - 7 years of Operations experience required.
• Lean Transformation Experience required.
• Lean Process Improvement Skills (SMED, TPM, Daily Management, Standard Work, Flow, Line Balancing, Value Stream Mapping) required.
• Project Management Skills required.
• Communication Skills (all levels of the organization) required.
• Team Facilitation Skills required.
• Change Management Skills required.
• Experience in performance management, productivity and Industrial Engineering required.
• Experience of cross functional working with operations and functions (IT/Eng) required.
• Very system literate and process thinker preferred.
• Goal oriented, enabling local teams to work accordingly to the regional plans required.
• The ability to influence without formal authority is required.
• Strong in Process understand and LEAN approach required.
• Ability to collaborate with operational managers across all levels required.
• Self-starter with the ability to direct, lead and coach with minimal direction from immediate leader required.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

• competitive wages
• excellent affordable insurance benefits (including health, dental, vision and life)
• 401K plan
• paid vacation and holidays

Our Organization is an equal opportunity employer.