Ops Manager

Geo Owl; Springfield (VA); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Geo Owl is seeking an Account Manager for the Springfield, Virginia office, responsible for overseeing critical business accounts and managing client relationships. The ideal candidate should possess prior experience in account management and excel in cross-functional collaboration with teams.

Key responsibilities include developing new business opportunities, negotiating contracts, and ensuring customer satisfaction by delivering tailored solutions. A Bachelor's degree in Business or related fields along with strong communication skills are essential.

Formación

• Experience in account management and developing new business opportunities.
• Excellent cross-functional experience working with customer service and product development.
• Ability to communicate and influence key stakeholders effectively.

Responsabilidades

• Oversee customer account management, developing new business and negotiating contracts.
• Collaborate with the sales team to achieve quotas and maintain client satisfaction.
• Ensure timely and successful delivery of solutions according to customer needs.

Conocimientos

Account management

Negotiation skills

Communications skills

Attention to detail

CRM software familiarity

Educación

Bachelor's degree in Business, Sales or related field

Herramientas

CRM software

Descripción del empleo

Geo Owl is looking for an Account Manager to join our team in our Springfield Virginia office. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.

Responsibilities:

• Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

Requirements:

• Bachelor's degree in Business, Sales or related field
• Strong verbal and written communications skills
• Excellent listening, negotiation, and presentation abilities
• Familiarity with CRM software preferred
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level