Ops Excellence Lead — IT & Process Improvement (TS/SCI)

Booz Allen Hamilton; The Prairies at Wright Field (OH); On-site; USD 78,000 - 176,000; Full time

Job summary

Booz Allen Hamilton seeks an Operations Manager to analyze client operations, design data-driven improvements, and lead cross-functional teams. You will craft plans, facilitate workshops, and communicate findings with leadership to drive mission success.

Responsibilities include scheduling, metrics tracking, risk management, and process optimization across IT operations and PMO workflows, with a focus on continuous improvement and readiness.

Qualifications

• 7+ years of experience in IT operations, technical operations, or systems administration, including coordinating operational activities.
• 3+ years of experience leading technical teams, assigning responsibilities, managing workloads, and ensuring successful completion of operational objectives.
• Experience supporting enterprise IT infrastructure, including servers, networks, virtualization technologies, cloud environments, and associated systems.
• Experience developing, implementing, and maintaining operational procedures, schedules, and processes to ensure mission readiness and service continuity.
• Experience identifying, troubleshooting, escalating, and resolving technical and operational issues while minimizing disruptions to business or mission-critical systems.
• Knowledge of cybersecurity principles, organizational security policies, and applicable regulatory frameworks, including DoD security requirements and NIST standards.
• Ability to communicate effectively with technical teams, program managers, government customers, and senior leadership regarding operational status, risks, priorities, and resource requirements.
• TS/SCI clearance
• HS diploma or GED

Responsibilities

• Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.
• Coordinate cross-functional teams, including instructional designers, logistics specialists, and subject-matter experts.
• Track program metrics, prepare status reports, and brief senior leadership on performance and risk.
• Identify operational risks, implement mitigation strategies, and update the program risk register.
• Lead continuous process improvement initiatives to optimize resource use and streamline PMO workflows.

Skills

IT operations exp

Team leadership

IT infrastructure

Operational procedures

Troubleshooting

Cybersecurity knowledge

Stakeholder communication

Security clearance TS/SCI

Education

HS diploma

Bachelor’s degree (IT/CS/Engineering/Business)

PMP/ITIL/CSM cert

Job description

Booz Allen Hamilton seeks an Operations Manager to analyze client operations, design data-driven improvements, and lead cross-functional teams. You will craft plans, facilitate workshops, and communicate findings with leadership to drive mission success.

Responsibilities include scheduling, metrics tracking, risk management, and process optimization across IT operations and PMO workflows, with a focus on continuous improvement and readiness.