Ops Excellence Director — Multi-Family Portfolio (In-Office)

AIR Communities; Denver (CO); On-site; USD 165,000 - 175,000; Full time

Benefits offered by this job

Annual bonus opportunities

401(K) with company contributions

Paid vacation & holidays

Tuition assistance

Commuter benefits

Pet insurance

Health insurance options

Professional certification/licensing

Job summary

AIR Communities is a leading owner and operator of multifamily housing in the United States. We are seeking a Director of Operations Support to lead a core function across a large portfolio, drive execution, and deliver measurable outcomes.

You will build high-performing teams, translate strategic goals into plans, and ensure initiatives are delivered on time with high quality. The role requires strong leadership, budgeting, and stakeholder management skills in a fast-paced, in-office

Qualifications

• 8–10+ years of experience in operations, real estate, consulting, or a related field.
• Proven experience leading Managers and overseeing multiple teams or functions.
• Demonstrated ability to make sound operational decisions aligned with strategic objectives.
• Experience managing resources, budgets, and cross-functional priorities.
• Strong leadership, communication, and stakeholder management skills.
• Proven track record of building high-performing teams and driving operational improvements.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Build, lead, and develop high-performing teams through Managers and Leads.
• Establish clear expectations, accountability, and performance standards.
• Foster a culture of collaboration, ownership, and continuous improvement.
• Coach and develop leaders to strengthen team capability and execution.
• Support organizational planning, succession development, and team growth.
• Make operational decisions that impact team performance, program execution, and cross-functional outcomes.
• Translate strategic goals into clear priorities, plans, and deliverables.
• Ensure initiatives are implemented effectively and deliver intended results.
• Balance competing priorities and adjust plans to meet evolving business needs.
• Drive accountability for execution and outcomes across teams.
• Oversee implementation of key operational initiatives and programs across the portfolio.
• Ensure initiatives are delivered on time, with high quality, and aligned to business objectives.
• Lead mid- to large-scale projects, ensuring successful execution and adoption.
• Maintain visibility into progress, risks, and dependencies across workstreams.
• Lead cross-functional efforts to drive alignment and execution of key initiatives.
• Collaborate closely with senior leadership to align priorities and achieve strategic goals.
• Foster a culture of collaboration and teamwork across functions.
• Influence decision-making and ensure coordination across stakeholders.
• Serve as a key escalation point for complex, cross-functional challenges.
• Ensure consistent, efficient execution of operational processes, tools, and workflows.
• Identify and seize opportunities to enhance organizational performance, efficiency, and scalability.
• Drive initiatives that improve workflows, systems, and operating models.
• Establish and reinforce best practices across teams and functions.
• Lead change management efforts tied to new processes, tools, and programs.
• Align team resources, workloads, and priorities to support business objectives.
• Partner with senior leadership on budget planning and resource allocation.
• Ensure effective utilization of resources across teams and initiatives.
• Adjust resource allocation to meet shifting priorities and operational demands.
• Oversee performance metrics, reporting, and outcomes across teams and programs.
• Use data and insights to inform decisions, identify opportunities, and improve results.
• Monitor trends, risks, and performance gaps, taking proactive action as needed.
• Provide regular updates, insights, and recommendations to senior leadership.

Skills

Leadership

Operations management

Budgeting

Stakeholder management

Job description

AIR Communities is a leading owner and operator of multifamily housing in the United States. We are seeking a Director of Operations Support to lead a core function across a large portfolio, drive execution, and deliver measurable outcomes.

You will build high-performing teams, translate strategic goals into plans, and ensure initiatives are delivered on time with high quality. The role requires strong leadership, budgeting, and stakeholder management skills in a fast-paced, in-office