Director of Operations Support

AIR Communities; Denver (CO); On-site; USD 165,000 - 175,000; Full time

Benefits offered by this job

Annual bonus opportunities

401(K) with company contributions

Paid vacation & holidays

Tuition assistance

Commuter benefits

Pet insurance

Health insurance options

Professional certification/licensing

Job summary

AIR Communities is a leading owner and operator of multifamily housing in the United States. We are seeking a Director of Operations Support to lead a core function across a large portfolio, drive execution, and deliver measurable outcomes.

You will build high-performing teams, translate strategic goals into plans, and ensure initiatives are delivered on time with high quality. The role requires strong leadership, budgeting, and stakeholder management skills in a fast-paced, in-office

Qualifications

• 8–10+ years of experience in operations, real estate, consulting, or a related field.
• Proven experience leading Managers and overseeing multiple teams or functions.
• Demonstrated ability to make sound operational decisions aligned with strategic objectives.
• Experience managing resources, budgets, and cross-functional priorities.
• Strong leadership, communication, and stakeholder management skills.
• Proven track record of building high-performing teams and driving operational improvements.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Build, lead, and develop high-performing teams through Managers and Leads.
• Establish clear expectations, accountability, and performance standards.
• Foster a culture of collaboration, ownership, and continuous improvement.
• Coach and develop leaders to strengthen team capability and execution.
• Support organizational planning, succession development, and team growth.
• Make operational decisions that impact team performance, program execution, and cross-functional outcomes.
• Translate strategic goals into clear priorities, plans, and deliverables.
• Ensure initiatives are implemented effectively and deliver intended results.
• Balance competing priorities and adjust plans to meet evolving business needs.
• Drive accountability for execution and outcomes across teams.
• Oversee implementation of key operational initiatives and programs across the portfolio.
• Ensure initiatives are delivered on time, with high quality, and aligned to business objectives.
• Lead mid- to large-scale projects, ensuring successful execution and adoption.
• Maintain visibility into progress, risks, and dependencies across workstreams.
• Lead cross-functional efforts to drive alignment and execution of key initiatives.
• Collaborate closely with senior leadership to align priorities and achieve strategic goals.
• Foster a culture of collaboration and teamwork across functions.
• Influence decision-making and ensure coordination across stakeholders.
• Serve as a key escalation point for complex, cross-functional challenges.
• Ensure consistent, efficient execution of operational processes, tools, and workflows.
• Identify and seize opportunities to enhance organizational performance, efficiency, and scalability.
• Drive initiatives that improve workflows, systems, and operating models.
• Establish and reinforce best practices across teams and functions.
• Lead change management efforts tied to new processes, tools, and programs.
• Align team resources, workloads, and priorities to support business objectives.
• Partner with senior leadership on budget planning and resource allocation.
• Ensure effective utilization of resources across teams and initiatives.
• Adjust resource allocation to meet shifting priorities and operational demands.
• Oversee performance metrics, reporting, and outcomes across teams and programs.
• Use data and insights to inform decisions, identify opportunities, and improve results.
• Monitor trends, risks, and performance gaps, taking proactive action as needed.
• Provide regular updates, insights, and recommendations to senior leadership.

Skills

Leadership

Operations management

Budgeting

Stakeholder management

Job description

• Compensation: USD 165,000 - USD 175,000 - yearly

Company Description

AIR Communitiesis one of the country's largest owners and operators of multifamily housing, managing high-quality communities across the country!At AIR,we value integrity, respect, collaboration, customer focus, and performance.These values are brought to life by our teammates, who are ultimately responsible for our success.When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

We seek motivated professionals who excel in customer service, and thrive in a fast-paced, collaborative environment.If you're inclined towards more challenging tasks and aspire to exceed expectations, our environment may align better with your ambitions, join us!

Where You Will Work:

AIR values relationships and the benefits from working side by side with teammates, thereforethis position will bein-office 5 days a weekto support the team.

Job Description

The Director of Operations Support is responsible for leading a core function within operations support, driving execution, operational excellence, and continuous improvement across a large, multi-family portfolio. This role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring the successful implementation of key initiatives.

The Director partners closely with senior leadership and cross-functional teams to align priorities, drive collaboration, and deliver measurable business outcomes. This role plays a critical part in identifying and advancing opportunities that enhance organizational performance, efficiency, and scalability.

• Build, lead, and develop high-performing teams through Managers and Leads
• Establish clear expectations, accountability, and performance standards
• Foster a culture of collaboration, ownership, and continuous improvement
• Coach and develop leaders to strengthen team capability and execution
• Support organizational planning, succession development, and team growth

Operational Decision-Making & Execution

• Make operational decisions that impact team performance, program execution, and cross-functional outcomes
• Translate strategic goals into clear priorities, plans, and deliverables
• Ensure initiatives are implemented effectively and deliver intended results
• Balance competing priorities and adjust plans to meet evolving business needs
• Drive accountability for execution and outcomes across teams
• Oversee implementation of key operational initiatives and programs across the portfolio
• Ensure initiatives are delivered on time, with high quality, and aligned to business objectives
• Lead mid- to large-scale projects, ensuring successful execution and adoption
• Maintain visibility into progress, risks, and dependencies across workstreams

Cross-Functional Leadership & Collaboration

• Lead cross-functional efforts to drive alignment and execution of key initiatives
• Collaborate closely with senior leadership to align priorities and achieve strategic goals
• Foster a culture of collaboration and teamwork across functions
• Influence decision-making and ensure coordination across stakeholders
• Serve as a key escalation point for complex, cross-functional challenges

Operational Excellence & Strategic Improvement

• Ensure consistent, efficient execution of operational processes, tools, and workflows
• Identify and seize opportunities to enhance organizational performance, efficiency, and scalability
• Drive initiatives that improve workflows, systems, and operating models
• Establish and reinforce best practices across teams and functions
• Lead change management efforts tied to new processes, tools, and programs

Resource & Priority Alignment

• Align team resources, workloads, and priorities to support business objectives
• Partner with senior leadership on budget planning and resource allocation
• Ensure effective utilization of resources across teams and initiatives
• Adjust resource allocation to meet shifting priorities and operational demands

Performance Management & Business Insights

• Oversee performance metrics, reporting, and outcomes across teams and programs
• Use data and insights to inform decisions, identify opportunities, and improve results
• Monitor trends, risks, and performance gaps, taking proactive action as needed
• Provide regular updates, insights, and recommendations to senior leadership

Qualifications

• 8–10+ years of experience in operations, real estate, consulting, or a related field
• Proven experience leading Managers and overseeing multiple teams or functions
• Demonstrated ability to make sound operational decisions aligned with strategic objectives
• Experience managing resources, budgets, and cross-functional priorities
• Strong leadership, communication, and stakeholder management skills
• Proven track record of building high-performing teams and driving operational improvements
• Strong analytical and problem-solving capabilities

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected base salary of $165,000- $175,000.You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Base salaryplusannual bonus.
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) plus company contributions.
• Paid Vacation, 11Paid Holidays, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to100% Reimbursementon Professional Certification/Licensing for Job Related Curriculums.
• Paid parental leaveof up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15hours of paid time annually togive-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

What You Need to Know

Application Deadline: The initial deadline for applications is10/16/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.