Patient Access Coordinator — Front Desk & Scheduling

uthscsa.edu; San Antonio, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

UT Health San Antonio seeks a Medical Office Receptionist-Intermediate to provide front desk support in a clinical office. You will check in patients, collect copays, verify registrations, and coordinate with Benefit Coordinators and providers to ensure smooth workflow.

Responsibilities include scheduling, maintaining patient flow, obtaining referrals, and handling medical records requests. Must have strong communication skills and basic IT proficiency; experience in a medical setting is helpful.

Qualifications

• Must have strong organizational and front desk capabilities.
• Able to communicate effectively with patients and staff.
• Experience with medical office workflows is a plus.

Responsibilities

• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
• Creates and verifies full patient registration upon patient arrival.
• Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers as needed regarding patient's arrival, needs or requests.
• Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.
• Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.
• Performs all other duties as assigned.

Skills

Microsoft Office

Database programs

Communication skills

Verbal and written communication

Education

High school diploma or GED

Job description

UT Health San Antonio seeks a Medical Office Receptionist-Intermediate to provide front desk support in a clinical office. You will check in patients, collect copays, verify registrations, and coordinate with Benefit Coordinators and providers to ensure smooth workflow.

Responsibilities include scheduling, maintaining patient flow, obtaining referrals, and handling medical records requests. Must have strong communication skills and basic IT proficiency; experience in a medical setting is helpful.