Ophthalmology Patient Services Specialist

Aurora Health Care; Town of Oconomowoc (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems, with more than 350 locations across Illinois and Wisconsin. As a Patient Service Representative, you’ll support providers, connect with patients, and help ensure a seamless, compassionate experience in a busy practice setting.

You’ll handle front-desk activities, scheduling, billing entries, and patient communications, contributing to accurate medical records and revenue capture while

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality service to patients arriving for appointments or requesting information.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems, with more than 350 locations across Illinois and Wisconsin. As a Patient Service Representative, you’ll support providers, connect with patients, and help ensure a seamless, compassionate experience in a busy practice setting.

You’ll handle front-desk activities, scheduling, billing entries, and patient communications, contributing to accurate medical records and revenue capture while