Ophthalmology Patient Concierge & Scheduler

Fairview Health Services; Minneapolis (MN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO/vacation

Retirement plan

Job summary

Fairview Health Services in Minneapolis is hiring a Patient Representative for the Ophthalmology Clinic at the M Health Fairview Clinics & Surgery Center. This is an 80-hour per two-week period, benefits-eligible opening on day shift, Monday - Friday, 8:30 AM - 5 PM.

The Eye Care team provides state-of-the-art diagnosis and treatment of eye disorders and emphasizes patient-centered care. The role includes welcoming visitors, handling check-in and checkout, collecting co-pays, verifying

Qualifications

• Knowledge of basic medical terminology and keyboarding skills.
• Knowledge of environment of care and infection control policies.
• Previous clerical experience in a medical or customer service setting
• Previous computer entry experience with ability to learn new applications and work processes.

Responsibilities

• Represents clinic and provides high level of customer service to patients, guests and staff.
• Responds, answers or directs patient questions and concerns to meet patient needs.
• Checks-in patients for clinic services according to scripts and clinic process.
• Completes registration process, prints labels and prepares new patient medical chart as requested.
• Verifies patient demographic and insurance information.
• Verifies and updates forms requiring patient signature.
• Collects co-pays, prepares patient receipt and A/R deposit entry. Maintains and sends daily log to Business Office.
• Arranges for patient accommodations such as interpreter or financial counseling support.
• Accurately coordinates and schedules future appointments and/or procedures using the practice management system.
• Greets callers in a professional manner utilizing customer service scripts and standards.

Skills

Medical terminology

Typing / keyboarding

Infection control

Clerical experience

Computer data entry

Job description

Fairview Health Services in Minneapolis is hiring a Patient Representative for the Ophthalmology Clinic at the M Health Fairview Clinics & Surgery Center. This is an 80-hour per two-week period, benefits-eligible opening on day shift, Monday - Friday, 8:30 AM - 5 PM.

The Eye Care team provides state-of-the-art diagnosis and treatment of eye disorders and emphasizes patient-centered care. The role includes welcoming visitors, handling check-in and checkout, collecting co-pays, verifying