Ophthalmology Patient Concierge & Care Navigator

St. Luke’s University Health Network; Easton (Northampton County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke's University Health Network is seeking a healthcare administrative support role to engage patients, handle front-desk clerical tasks, and assist with scheduling across multiple campuses. The role emphasizes compassionate patient interactions and accurate data entry in a fast-paced environment.

The position requires a high school diploma and at least one year of healthcare-related experience, with priority for candidates with customer service experience and strong communication skills.

Qualifications

• High School diploma or equivalent required.
• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Customer Service experience preferred.
• Excellent communication, facilitation, and presentation skills.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, check-out, and scheduling.
• Delivers waiting room concierge service and supports patients with kiosk check-in process.
• Maintains practice operations, including mail processing, cash handling, and faxes indexing.
• Supports team members by addressing in-basket clerical pool messages.
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.

Skills

Customer Service

Communication

Time Management

Education

High School graduate

Job description

St. Luke's University Health Network is seeking a healthcare administrative support role to engage patients, handle front-desk clerical tasks, and assist with scheduling across multiple campuses. The role emphasizes compassionate patient interactions and accurate data entry in a fast-paced environment.

The position requires a high school diploma and at least one year of healthcare-related experience, with priority for candidates with customer service experience and strong communication skills.