Ophthalmology Patient Access & Scheduling Specialist

University Health; Kansas City (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

University Health Sabates Eye Clinic in Kansas City, MO seeks a Clinic Patient Access and Scheduling Representative to be the first point of contact for patients. This full-time role (Mon-Fri, 8:00 AM - 5:00 PM) handles scheduling, registration, check-in/check-out, and basic billing support in a fast-paced ophthalmology setting.

You will verify demographics and insurance, collect co-pays, manage phone calls and messages, and maintain organized paper charts while collaborating with providers to

Qualifications

• High school diploma or GED.
• Customer service experience or completion of the UH Patient Access Representative/Patient Scheduler Apprentice Program.
• Strong verbal and written communication skills.
• Proficiency with computer hardware and software.

Responsibilities

• Welcome patients and provide exceptional customer service throughout the registration and scheduling process.
• Schedule appointments based on provider availability, referrals and patient acuity.
• Complete patient registration, verify demographic and insurance information, and maintain accurate financial and clinical records.
• Verify insurance eligibility, collect co-pays, explain financial responsibilities, and reconcile daily payments.
• Manage incoming calls, patient messages, referrals, and appointment requests.
• Complete charge entry and support billing, referrals, and clinic administrative functions.
• Create, maintain, and organize paper patient charts to ensure records are available for clinic visits.
• Collaborate with providers and staff to maximize clinic schedules, support patient flow, and maintain efficient operations.
• Promote quality, patient safety, customer service, and compliance with organizational and regulatory standards.

Skills

Customer service

Verbal and written communication

Computer proficiency

Education

High school diploma or GED

Job description

University Health Sabates Eye Clinic in Kansas City, MO seeks a Clinic Patient Access and Scheduling Representative to be the first point of contact for patients. This full-time role (Mon-Fri, 8:00 AM - 5:00 PM) handles scheduling, registration, check-in/check-out, and basic billing support in a fast-paced ophthalmology setting.

You will verify demographics and insurance, collect co-pays, manage phone calls and messages, and maintain organized paper charts while collaborating with providers to