Ophthalmology Patient Access & Scheduler

Truman Medical Centers; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Truman Medical Centers in Kansas City, MO, seeks an Eye Clinic Patient Access and Scheduling Representative. You will greet patients, schedule visits, complete registrations, verify insurance, collect payments, and manage front-desk duties in a fast-paced ophthalmology clinic.

Responsibilities include maintaining accurate records, handling calls and messages, and supporting billing and referrals. A high school diploma or completion of UH Apprentice Program is required or preferred.

Qualifications

• Welcome patients and provide exceptional customer service throughout the registration and scheduling process.
• Schedule appointments based on provider availability, subspecialty needs, referrals, and patient acuity.
• Complete patient registration, verify demographic and insurance information, and maintain accurate financial and clinical records.
• Verify insurance eligibility, collect co-pays, explain financial responsibilities, and reconcile daily payments.
• Manage incoming phone calls, patient messages, referrals, and appointment requests.
• Complete charge entry and support billing, referrals, and other clinic administrative functions.
• Create, maintain, and organize paper patient charts to ensure records are available for clinic visits.
• Collaborate with providers and staff to maximize clinic schedules, support patient flow, and maintain efficient operations.
• Promote quality, patient safety, customer service, and compliance with organizational and regulatory standards.

Responsibilities

• The Eye Clinic Patient Access and Scheduling Representative is the first point of contact for patients and plays a key role in delivering an exceptional patient experience.
• This position is responsible for scheduling appointments, patient registration, check-in and check-out, insurance verification, charge entry, and front desk operations.
• The representative ensures accurate demographic and financial records, supports clinic workflow, and maintains organized paper medical records in a fast-paced ophthalmology clinic.

Skills

Customer service

Scheduling

Insurance verification

Charge entry

Phone handling

Medical office experience

Education

High school diploma or GED

UH Patient Access Apprentice Program

Tools

Computer hardware

Computer software

Job description

Truman Medical Centers in Kansas City, MO, seeks an Eye Clinic Patient Access and Scheduling Representative. You will greet patients, schedule visits, complete registrations, verify insurance, collect payments, and manage front-desk duties in a fast-paced ophthalmology clinic.

Responsibilities include maintaining accurate records, handling calls and messages, and supporting billing and referrals. A high school diploma or completion of UH Apprentice Program is required or preferred.