Front Desk Receptionist

Fraser Eye; Fraser (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fraser Eye Care Center in Fraser, MI is seeking a friendly Front Desk Receptionist to be the first point of contact for patients. You will greet visitors, register patients, verify insurance, answer high-volume calls, and schedule appointments to ensure a smooth check-in experience.

This role requires accurate payments, daily balance, and strict patient confidentiality while collaborating with medical staff to deliver efficient, compassionate care across Fraser Eye Care locations.

Qualifications

• High school diploma or equivalent required; medical office training a plus.
• 1–2 years in medical office or healthcare setting preferred.
• Proficiency with EMR, scheduling software, and basic computer skills.

Responsibilities

• Greet patients and visitors with a warm, welcoming demeanor.
• Register new patients and update patient information in the practice management system.
• Verify patient insurance information.
• Answer high-volume calls, triage, route calls, schedule appointments, and take messages.
• Contact patients to remind them of upcoming appointments.
• Process patient payments and provide receipts; balance daily receipts.
• Manage incoming referrals and requests for medical records.
• Run daily/weekly reports and maintain a clean front desk area.
• Ensure patient confidentiality and privacy at all times.
• Assist patients with inquiries, forms, and administrative support.
• Collaborate with medical staff to ensure a seamless patient experience.

Skills

Customer service

Communication

EMR systems

Scheduling software

Multitasking

Phone etiquette

Privacy compliance

Education

High school diploma

Medical office training

Tools

EMR software

Scheduling software

Job description

We’re shaking up the traditional medical industry and creating a dynamic work environment that’s focused on innovation, teamwork, and a family-feel. Our team is passionate about growth, building authentic relationships, and making a real difference in the lives of our patients.

But we don’t stop there – at Fraser eye, we believe in taking care of our own. That’s why we offer a wide range of career paths and unbeatable benefits, so you can grow and thrive with us. If you’re ready to take your career to the next level and be a part of something truly special, come join us at Fraser Eye Care!

Position:Front Desk Receptionist

Location: Fraser, MI

Job Id:332

# of Openings:2

Front Desk Receptionist

Michigan Locations:Commerce Twp., Fraser, Port Huron, Rochester Hills, Royal Oak, and Warren

Position Summary

Fraser Eye Care Centeris a thriving medical practice dedicated to providing high-quality state-of-the-art ophthalmology services to our community. We are committed to excellence in patient care, and our team of professionals works together to ensure a positive experience for our patients. We are seeking a friendly, organized, and compassionate Front Desk Receptionist to join our team. The Front Desk Receptionist is the first point of contact for our patients and plays a crucial role in ensuring a smooth and efficient experience for our patients.

Skills Required

• Greet patients and visitors with a warm and welcoming demeanor.
• Register new patients and update existing patient information in our practice management system.
• Verify patient insurance information.
• Answer phone calls in a high-volume call center, triage, route calls to appropriate staff, schedule appointments, and take messages when necessary.
• Contact patients to remind them of upcoming appointments.
• Process patient payments accurately and provide receipts.
• Balance payments received at the end of each day.
• Manage incoming patient referrals and requests for medical records.
• Run daily and weekly reports.
• Maintain a clean and organized front desk area.
• Always ensure patient confidentiality and privacy.
• Assist patientswith inquiries, forms, and any other administrative support they may need.
• Collaborate with medical staff to ensure a seamless patient experience.

Qualifications

• High school diploma or equivalent required; additional education or medical office training is a plus.
• 1-2 years of previous experience in a medical office or healthcare setting is preferred.
• Strong interpersonal and communication skills.
• Proficiency in using electronic medical records (EMR), scheduling software, and basic computer skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of medical terminology is a plus.
• Ability to stand for extended periods of time while performing front desk duties.
• Willing to rotate between the front desk and call center.
• Reliable transportation to be able to work at multiple Fraser Eye Care Center office locations.

Here are just a few highlights of what we offer: