Ophthalmology Front Desk & Patient Care Coordinator

Washington University in St. Louis; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Washington University in St. Louis is seeking a Medical Office Assistant to support front-desk operations in a busy clinical environment.

The role includes greeting patients, registering them, verifying insurance details and collecting co-pays, while coordinating scheduling and referrals within the Epic system. The ideal candidate will have a high school diploma, 1–2 years in a medical office or customer service setting, and BLS certification.

Qualifications

• High school diploma or equivalent certification or combination of education and/or experience.
• 1–2 years of medical office or related customer service experience.
• BLS certification required per the job posting.

Responsibilities

• Greet patients and assist with forms; verify insurance and demographics.
• Collect co-pays and balance receipts and payments.
• Answer incoming calls to register, schedule, and triage patient inquiries.
• Assist with Epic scheduling and correcting errors.
• Prepare patient charts and schedule reminders; verify insurance for billing questions.

Skills

Communication

Customer service

Computer literacy

Interpersonal skills

Medical terminology

Education

High school diploma

Tools

Epic EHR

Job description

Washington University in St. Louis is seeking a Medical Office Assistant to support front-desk operations in a busy clinical environment.

The role includes greeting patients, registering them, verifying insurance details and collecting co-pays, while coordinating scheduling and referrals within the Epic system. The ideal candidate will have a high school diploma, 1–2 years in a medical office or customer service setting, and BLS certification.