Ophthalmology Care Concierge & Scheduling Specialist

Washington University in St. Louis; Creve Coeur (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Up to 22 vacation days

Health insurance

Metro transit U-Pass

Tuition assistance

Job summary

Washington University in St. Louis is seeking a clinical office assistant to support front-desk operations and patient services in Saint Louis, MO. The role involves greeting patients, registering information, scheduling appointments and collecting co-pays.

Key duties include verifying insurance, balancing receipts, updating daily schedules, and assisting with referrals. Strong communication and attention to detail are essential for success.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support certification (BLS) from American Heart Association/Red Cross required.
• Medical office setting and/or related customer service experience (2 years) preferred.

Responsibilities

• Greet patients and assist with form completion; verify insurance and demographics.
• Collect co-pays and balance receipts/payments.
• Review schedule for new patients and update as needed.
• Call patients with appointment reminders and obtain insurance/referral forms.
• Prepare, distribute, and collect fee tickets; reconcile with schedule.

Skills

Communication

Interpersonal skills

Insurance knowledge

Customer service

Education

High school diploma or equivalent

Job description

Washington University in St. Louis is seeking a clinical office assistant to support front-desk operations and patient services in Saint Louis, MO. The role involves greeting patients, registering information, scheduling appointments and collecting co-pays.

Key duties include verifying insurance, balancing receipts, updating daily schedules, and assisting with referrals. Strong communication and attention to detail are essential for success.