Ophthalmology Front Desk Agent – Patient Experience

NVISION Eye Centers; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

NVISION Eye Centers is seeking a patient-focused Office Coordinator to be the first point of contact in a busy ophthalmology office. You will manage phone calls, schedule appointments, and help organize patient records to ensure smooth visits.

Ideal candidates have 2+ years in ophthalmology or healthcare reception, a high school diploma, and a passion for delivering exceptional patient experiences in a fast-paced environment.

Qualifications

• Minimum 2 years ophthalmology or healthcare front-desk experience.
• High School Diploma or equivalent.
• Strong desire to provide exceptional patient experience.

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures proper documentation.
• Greets patients and guides them through the initial steps of the consultation process.
• Obtains authorizations for medical patients.
• Scans and enters insurance cards and ensures accuracy.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Prepares charts for next day's appointments.
• Greets patients, has them complete proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handles center correspondence by conveying a concise, honest and respectful message in written and verbal communications.

Education

High School Diploma or equivalent

2+ years Ophthalmology experience or healthcare experience preferred

Job description

NVISION Eye Centers is seeking a patient-focused Office Coordinator to be the first point of contact in a busy ophthalmology office. You will manage phone calls, schedule appointments, and help organize patient records to ensure smooth visits.

Ideal candidates have 2+ years in ophthalmology or healthcare reception, a high school diploma, and a passion for delivering exceptional patient experiences in a fast-paced environment.