Ophthalmology Clinic Trainer

Boozman-Hof Regional Eye Clinic PA; Rogers (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

BoozmanHof Regional Eye Clinic in Northwest Arkansas seeks a Clinical Trainer to lead onboarding and ongoing clinical training for ophthalmic technicians. This role will also act as the primary mentor for new hires during their first year, ensuring clinical excellence across the practice.

The position balances training with in-clinic duties and reports to the Director of Clinical Operations, supporting standardization of workflows and adoption of new equipment and processes.

Responsibilities

• Lead onboarding and clinical training for new ophthalmic technicians.
• Serve as primary clinical mentor for first-year hires.
• Develop and maintain standardized clinical education, competency validation, and continuing education programs.
• Assess clinical performance, identify skill gaps, and provide coaching, remediation, and advanced training.
• Develop and maintain clinical training materials, competency records, and education documentation.
• Create and manage the clinical staffing schedule, including daily technician assignments and staffing adjustments.
• Collaborate with physicians and clinical leadership to standardize clinical workflows and support implementation of new equipment, technology, and clinical processes.
• Communicate technician performance and training progress to leadership, escalating concerns to the appropriate supervisor.
• Support clinical operations through direct patient care and other administrative or operational responsibilities as assigned.
• Assist doctors during examinations and procedures by preparing instruments and equipment.
• Perform preliminary tests including measuring visual acuity, intraocular pressure, and pupil reactions.

Job description

Description

About Us

At BoozmanHof Regional Eye Clinic, we have proudly served as Northwest Arkansas's trusted partner in eye care for more than 45 years. Since 1977, our mission has been simple: to help you see clearly and live life to the fullest. Our practice combines advanced technology, expert care, and a heartfelt commitment to our patients. We are looking for a Ophthalmic Technician who shares our core values and is ready to make a meaningful impact.

Role Summary

The Clinical Trainer leads onboarding and clinical training for all new ophthalmic technicians while serving as the primary clinical mentor and resource for new hires throughout their first year of employment. This role provides ongoing coaching, competency validation, gap training, and advanced skills development to ensure consistent clinical excellence across the practice. Personnel matters remain the responsibility of the employee's direct supervisor, while clinical skills, competency, and professional development are supported by the Clinical Education Coordinator. Reports to the Director of Clinical Operations.

This role will involve about 50% training duties and 50% in-clinic tech duties but training responsibilities will expand as the practice grows.

Training Duties

• Coordinate and deliver onboarding for all new clinical hires.
• Serve as the primary clinical mentor and resource for new technicians throughout their first year of employment.
• Develop, implement, and maintain standardized clinical education, competency validation, and continuing education programs.
• Assess clinical performance, identify skill gaps, and provide coaching, remediation, and advanced training.
• Develop and maintain clinical training materials, competency records, and education documentation.
• Create and manage the clinical staffing schedule, including daily technician assignments and staffing adjustments.
• Collaborate with physicians and clinical leadership to standardize clinical workflows and support implementation of new equipment, technology, and clinical processes.
• Communicate technician performance and training progress to leadership, escalating personnel, attendance, and behavioral concerns to the appropriate supervisor.
• Support clinical operations through direct patient care and other administrative or operational responsibilities as assigned.

Technician Duties

• Assist doctors during examinations and procedures by preparing the necessary instruments and equipment.
• Perform preliminary tests, including measuring visual acuity, intraocular pressure, and pupil reactions. Includes visual fields, OCT, IOM, biometry, pachymetry, refraction, and more.
• Record patient medical histories and vital signs accurately.
• Educate patients on eye health, treatment options, and post-operative care.
• Handle phone calls, patient triage, and administrative tasks to assist the provider.
• Maintain a clean and organized work environment.
• Collaborate with team members to enhance patient experience and streamline clinic operations.