Clinic Manager-Duke Primary Care-Midtown

Duke Clinical Research Institute; Durham (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Duke Primary Care – Midtown is hiring a Clinic Manager to oversee daily ambulatory clinic operations, including patient flow, scheduling, and service quality. The role ensures compliant, patient-centered care and efficient operations across a clinic location, reporting to the Practice Administrator and Ambulatory Operations Director.

Ideal candidates will have 3+ years in administrative clinic management, a Bachelor’s degree in healthcare administration, business, or related field, and a current

Qualifications

• Graduate-level or professional experience in healthcare administration preferred.
• Minimum of three years of related administrative or clinic management experience.
• Experience in ambulatory or outpatient clinic operations preferred.

Responsibilities

• Oversee daily clinic operations including patient flow, scheduling, access metrics and service recovery.
• Supervise and coordinate clinic staff (non-nursing) including scheduling and performance evaluation.
• Monitor operational metrics (volumes, productivity, access, wait times) to ensure efficiency.
• Coordinate with nursing/clinical leads to ensure safety, regulatory, and infection control compliance.
• Participate in budget development and monitoring, optimizing labor and supply costs.
• Lead quality improvement initiatives and standard work processes to improve patient outcomes.

Skills

Leadership

Organizational skills

Problem-solving

Regulatory knowledge

Budgeting

Education

Bachelor's degree in healthcare administration, business, or related field

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke University Health System – Duke Primary Care – Midtown seeks to hire a CLINIC MANAGER who will embrace our mission of Advancing Health Together.

Clinic Location and Hours: Open 8am - 5pm.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Summary

The Clinic Manager is responsible for the daily operational, clinical (non-nursing), administrative, and patient service functions of one or more ambulatory clinic locations. This role ensures high-quality patientcare, efficient clinic operations, and compliance with DUHS policies, procedures, and regulatory standards. The Clinic Manager oversees clinic staff, coordinates resources, supports physician and advanced practice provider teams, and drives performance improvement initiatives. This position reports to the Practice Administrator, and up to the Ambulatory Operations Director to align clinic performance with service line and organizational goals. This role actively participates in planning, resource allocation, and change management efforts within the assigned clinic(s).

Work Performed

Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience. Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training. Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency. Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements. Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities. Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance. Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability. Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members. Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.

Knowledge, Skills and Abilities

Strong leadership, organizational, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Knowledge of healthcare operations, scheduling systems, and regulatory requirements. Strong interpersonal and communication skills to interact effectively with staff, providers, and patients. Financial acumen, including budget preparation and expense monitoring. Proficiency with electronic health records and operational reporting tools.

Level Characteristics

Strong leadership, organizational, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Knowledge of healthcare operations, scheduling systems, and regulatory requirements. Strong interpersonal and communication skills to interact effectively with staff, providers, and patients. Financial acumen, including budget preparation and expense monitoring. Proficiency with electronic health records and operational reporting tools.

Minimum Qualifications

Education

Bachelor's degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.

Experience

Minimum of three years of related administrative or clinic management experience required. Experience in ambulatory or outpatient clinic operations preferred.

Degrees, Licensures, Certifications

Clinic Managers with clinical responsibilities are required to maintain current BLS certification.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.