Ophthalmology Clinic Administrative Assistant

UC San Diego; San Diego (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

UC San Diego's Department of Ophthalmology seeks an administrative support specialist to triage patient messages and assist with scheduling and registration. You will support Fellows and maintain the registry database while upholding UCSD confidentiality standards.

The role requires strong interpersonal skills, accuracy, and experience with clinical systems (Epic preferred). Candidates should be able to handle high-volume workload across multiple clinics.

Qualifications

• Demonstrated excellent interpersonal skills and ability to manage interactions with patients and staff.
• Ability to prioritize tasks and remain calm under high-volume conditions.
• Knowledge of triage guidelines to determine patient needs and route to appropriate staff.
• Familiarity with ophthalmic medications and related clinical terminology.
• Experience with medical records and documentation practices.
• Experience screening telephone calls and directing callers appropriately.
• Commitment to confidentiality and UCSD policies.
• Basic computer proficiency and data-entry skills.
• Experience using clinical systems, preferably Epic.

Responsibilities

• Read and sort incoming MyChart messages and phone inquiries for prompt response.
• Assist with IN Basket management for Fellows and registry database upkeep.
• Verify insurance, assist with registration, and schedule urgent eye care appointments.
• Maintain organized work area and support administrative tasks as assigned.

Skills

Interpersonal skills

Prioritization

Triage knowledge

Ophthalmic meds

Medical records

Phone screening

Confidentiality

Computer skills

Epic familiarity

Job description

UC San Diego's Department of Ophthalmology seeks an administrative support specialist to triage patient messages and assist with scheduling and registration. You will support Fellows and maintain the registry database while upholding UCSD confidentiality standards.

The role requires strong interpersonal skills, accuracy, and experience with clinical systems (Epic preferred). Candidates should be able to handle high-volume workload across multiple clinics.