Ophthalmic Admin & Patient Services Lead

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

University of California - San Diego Medical Centers is seeking an administrative/clinical support role within the Ophthalmology department. The position focuses on triaging patient messages from MyChart, assisting with IN Basket management for Fellows, and handling registration, insurance verification, and urgent care scheduling.

You will work under the supervision of the Assistant Director of Ophthalmology, supporting a diverse team across multiple eye care centers and clinics, with emphasis

Qualifications

• Demonstrated excellent interpersonal skills with staff, patients and public.
• Ability to prioritize and work under high volume conditions.
• Familiarity with triage forms based on patient needs and clinic staff.
• Knowledge of ophthalmic medications and related terminology.
• Understanding of medical records content and structure.
• Experience screening calls and directing to appropriate resources.
• Ability to maintain confidentiality per UCSD policy.
• Experience with computer systems and data entry.
• Familiarity with clinic workflows and organization.
• Working knowledge of Epic Enterprise or similar EMR.

Responsibilities

• Read and sort MyChart messages and phone requests to enable prompt responses.
• Assist with IN Basket management for Fellows and registry upkeep.
• Support insurance verification, patient registration, and scheduling for urgent care optometry services.
• Maintain organized work area and support clinical staff as assigned.

Skills

Interpersonal skills

Multitasking

Triage knowledge

Ophthalmic terminology

Medical records knowledge

Phone screening

Confidentiality

Computer proficiency

Epic knowledge

Tools

Epic Enterprise

Job description

University of California - San Diego Medical Centers is seeking an administrative/clinical support role within the Ophthalmology department. The position focuses on triaging patient messages from MyChart, assisting with IN Basket management for Fellows, and handling registration, insurance verification, and urgent care scheduling.

You will work under the supervision of the Assistant Director of Ophthalmology, supporting a diverse team across multiple eye care centers and clinics, with emphasis