Ophthalmology Admin & Patient Care Coordinator

University of California San Diego; San Diego (CA); On-site; USD 37,000 - 53,000; Part time

Job summary

UC San Diego Health seeks an Ophthalmic Administrative Assistant at the Shiley Eye Institute. This per diem role (20% appointment) supports physicians and the ophthalmic team by reading and sorting MyChart messages and handling phone triage.

You will assist with IN Basket management, registry upkeep, and insurance verification, along with scheduling for urgent care, all while maintaining confidentiality and delivering excellent customer service.

Qualifications

• Demonstrated excellent interpersonal skills, including tact, diplomacy and flexibility in order to deal effectively with medical and ancillary staff, patients and general public.
• Ability to set priorities, maintain composure and function efficiently under high volume, multiple demand work conditions.
• Demonstrated experience and knowledge of clinic's scope of services and triage guidelines in order to complete triage forms based on the patient's needs/problems and on the clinic's available medical staff.
• General knowledge about ophthalmic medications, surgical and office services. Knowledge of content and structure of medical records.
• Knowledge of abbreviations of pharmaceuticals, most common dosage and proper spelling of the medications.
• Demonstrated experience in screening telephone calls and directing callers to appropriate resource or to physician or staff for further screening and disposition.
• Proven ability to maintain confidentiality and knowledge of UCSD policy and procedures regarding release of information.
• Demonstrated knowledge of computer operations with proven data entry skills.
• Demonstrated experience at maintaining an organized work area.
• Working knowledge of clinical systems - Epic Enterprise preferred.

Responsibilities

• Read and sort incoming messages from MyChart and the phone team so patient messages can be responded to promptly.
• Assist with IN Basket management for Fellows, Registry database upkeep, and other Tech admin duties as assigned.
• Assist with verification of insurance, registration, and scheduling of optometry patients for our urgent care service.
• Support physicians and ophthalmic staff with exceptional customer service and accurate data entry.

Skills

Interpersonal skills

Prioritization

Triage knowledge

Ophthalmic meds knowledge

Medical records knowledge

Pharma abbreviations

Phone screening

Confidentiality

Computer skills

Organization

Epic knowledge

Tools

Epic Enterprise

Job description

UC San Diego Health seeks an Ophthalmic Administrative Assistant at the Shiley Eye Institute. This per diem role (20% appointment) supports physicians and the ophthalmic team by reading and sorting MyChart messages and handling phone triage.

You will assist with IN Basket management, registry upkeep, and insurance verification, along with scheduling for urgent care, all while maintaining confidentiality and delivering excellent customer service.