Ophthalmology Call Center Specialist - Patient Care

Delrayeyecare; Delray Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and optical coverage

401K

Paid holidays and generous paid time"

Paid parking

Job summary

Delray Eye Associates, a leading ophthalmology practice in Delray Beach, FL, is seeking a Call Center Representative to ensure top-notch patient service. You will handle inbound/outbound calls, address inquiries, and document interactions in the CRM system.

The ideal candidate has 1+ year in call center or medical settings, excellent communication, and a customer-first mindset. We offer robust benefits and a supportive team environment in a busy, patient-focused practice.

Qualifications

• High school diploma or equivalent; additional education is a plus
• Previous experience in customer service or call center roles is preferred but not required
• Knowledge of medical and vision insurance preferred
• Experience with EMR/EHR and EPM, NextGen is preferred but not required
• Excellent verbal and written communication skills
• Strong problem-solving abilities and the ability to remain calm under pressure
• Adaptability and a willingness to learn and grow within the organization

Responsibilities

• Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information.
• Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately.
• Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients.
• Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date.
• Follow established call center protocols and procedures to maintain the highest quality standards in patient care.
• Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment.
• Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance.

Skills

Customer service

Call center

Communication

Problem solving

Adaptability

Education

High school diploma

Tools

EMR/EHR

NextGen

Job description

Delray Eye Associates, a leading ophthalmology practice in Delray Beach, FL, is seeking a Call Center Representative to ensure top-notch patient service. You will handle inbound/outbound calls, address inquiries, and document interactions in the CRM system.

The ideal candidate has 1+ year in call center or medical settings, excellent communication, and a customer-first mindset. We offer robust benefits and a supportive team environment in a busy, patient-focused practice.