Ophthalmic Technician - Precision Eye Exams & Patient Care

LensCrafters; Fort Wayne (IN); On-site; USD 38,000 - 58,000; Full time

Job summary

LensCrafters in Fort Wayne, IN seeks an Ophthalmic Technician to ensure high-quality eye care and a smooth patient flow. This full-time role links the doctor with front-end services, supporting exams and patient records.

You will perform preliminary testing, operate ophthalmic equipment, and help with scheduling, while maintaining HIPAA standards. The position requires a High School diploma and strong customer service; weekend/evening availability may be required.

Qualifications

• High School diploma or equivalent.
• 1+ year of strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to use exam software, point-of-sale technology and ophthalmic equipment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam.
• Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation.
• Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography.
• Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have.
• Identifies situations involving dissatisfied patients and acts quickly for resolution.
• Performs work efficiently, accurately and thoroughly despite time pressure and patient volume.
• Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
• Effectively utilizes appointment book/scheduling procedures and computer operation/procedures.
• Maintains safe working environment for all team members and patients.
• Adapts to various examination scenarios and is personable with patients and staff.
• Responsible for maintenance and disinfection of equipment and exam lanes.
• Works weekends and evenings when necessary, in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist.

Skills

Customer service

Communication

Problem solving

Organization

Interpersonal skills

Autonomy

Math skills

Ophthalmic equipment use

Education

High School diploma or equivalent

Tools

Exam software

Point-of-sale technology

Job description

LensCrafters in Fort Wayne, IN seeks an Ophthalmic Technician to ensure high-quality eye care and a smooth patient flow. This full-time role links the doctor with front-end services, supporting exams and patient records.

You will perform preliminary testing, operate ophthalmic equipment, and help with scheduling, while maintaining HIPAA standards. The position requires a High School diploma and strong customer service; weekend/evening availability may be required.