Patient Concierge & Front Desk Coordinator

Bennett and Bloom Eye Centers; Louisville (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Employee Discounts

Competitive Base Pay

Job summary

Bennett & Bloom Eye Centers is seeking a Medical Receptionist (Patient Coordinator) in Louisville, KY. This role trains you to be the first point of contact, delivering excellent patient care and handling essential administrative tasks to ensure smooth check-in/out.

You will support patient flow, verify insurances, and communicate with patients, doctors, and managers. This position requires strong customer service, basic computer skills, and flexibility to travel to nearby clinics.

Qualifications

• High school diploma or GED required.
• Minimum one year related experience or training.
• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (external and internal); ensure prompt, courteous service at all times.
• Practice urgency with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning as assigned by manager.

Skills

Customer service

Basic computer skills

Background check

Learning mindset

Education

High school diploma or GED

1 year related experience or training

Tools

Excel

Word

PowerPoint

Outlook

Job description

Bennett & Bloom Eye Centers is seeking a Medical Receptionist (Patient Coordinator) in Louisville, KY. This role trains you to be the first point of contact, delivering excellent patient care and handling essential administrative tasks to ensure smooth check-in/out.

You will support patient flow, verify insurances, and communicate with patients, doctors, and managers. This position requires strong customer service, basic computer skills, and flexibility to travel to nearby clinics.