Ophthalmic Lab Expeditor — Production Flow Champion

EssilorLuxottica; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

EssilorLuxottica in Tampa, FL, is seeking an Expeditor to monitor and accelerate the flow of late and high-priority jobs through the optical lab. You will partner with Operations, Customer Service, Quality, and offsite teams to resolve service-impacting issues and support escalations to improve workflow performance.

The role requires a high school diploma, 1+ years in manufacturing (lab preferred), strong communication, problem solving, and organizational skills to ensure timely production and

Qualifications

• A high school diploma or equivalent.
• 1+ years of related work experience in manufacturing; lab experience preferred.
• Ability to meet measurable standards in a dynamic production environment.
• Demonstrate good judgement and decision making skills.
• Problem solving abilities.
• LMS experience such as Opti-facts, Commercial Opti-facts and/or DVI experience a plus.
• Strong oral and written communication skills.
• Excellent organizational abilities.

Responsibilities

• Maintain and share daily reporting with lab leadership and department leads on all late/special attention jobs.
• Track daily actions on late/special job reports. Escalate to leadership if needed.
• Investigate root causes and take corrective action on late jobs by tagging, rerouting, or escalating jobs for immediate production attention.
• Identify and physically expedite trays to the correct next department to maintain production flow and prevent further delays.
• Walk-through of special jobs in the lab if needed (e.g., VIP job, expensive frame).
• Set launch priorities based on late job status and other requests.
• Identify and report Orphanframes.
• Inform customer service if jobs require call back or action on orders not launched and frame not received.
• Communicate breakage, missing products, or service-impacting issues to Customer Service, providing clear context and required actions.
• Monitor delayed-job workflows at outsource/offsite locations and provide centralized oversight.
• Manage requests and give timely feedback on what is being done to address the issue.
• Investigate service-related customer complaints and follow up with the appropriate personnel to ensure timely and accurate resolution.
• Provide on-the-floor operational insights that inform service improvements and reduce recurring workflow breakdowns.
• Support Customer Support by providing real-time workflow data, operational context, and issue visibility that contribute to CAPA development and systemic service improvements.
• Support QA by escalating quality-related delays or defects that impact production flow.
• Inform QA when repeated service delays or breakage trends indicate potential systemic quality issues rather than operational ones.

Skills

Strong communication

Problem solving

Decision making

Judgement

Oral and written communication

Organizational abilities

Education

High school diploma or equivalent

Tools

Opti-facts

Commercial Opti-facts

DVI

Job description

EssilorLuxottica in Tampa, FL, is seeking an Expeditor to monitor and accelerate the flow of late and high-priority jobs through the optical lab. You will partner with Operations, Customer Service, Quality, and offsite teams to resolve service-impacting issues and support escalations to improve workflow performance.

The role requires a high school diploma, 1+ years in manufacturing (lab preferred), strong communication, problem solving, and organizational skills to ensure timely production and