Optical Lab Expeditor: Accelerate High-Priority Jobs

Luxottica; Orangeburg (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

EssilorLuxottica is seeking an Expeditor to monitor and accelerate the flow of late, high-priority jobs through the optical lab. You will partner with Operations, Customer Service, Quality, and offsite teams to resolve issues and improve workflow performance.

The role requires identifying root causes, expediting critical trays, and maintaining daily reports for lab leadership. Strong communication, problem-solving, and organizational skills are essential in a fast-paced production environment.

Qualifications

• A high school diploma or equivalent
• 1+ years of related work experience in Manufacturing experience in lab settings is preferred but not required
• The ability to meet measurable standards in a dynamic production environment
• Demonstrate good judgement and decision making skills
• Problem solving abilities
• LMS experience such as Opti-facts, Commercial Opti-facts and/or DVI experience a plus
• Strong oral and written communication skills
• Excellent organizational abilities
• Attention to detail

Responsibilities

• Maintain and share daily reporting with lab leadership and department leads on all late/special attention jobs.
• Track daily actions on late/special job reports. Escalate to leadership if needed.
• Investigate root causes and take corrective action on late jobs by tagging, rerouting, or escalating jobs for immediate production attention.
• Identify and physically expedite trays to the correct next department to maintain production flow and prevent further delays.
• Walk-through of special jobs in the lab if needed (e.g., VIP job, expensive frame, etc.)
• Set launch priorities based on late job status and other requests
• Identify and report Orphan frames
• Informing customer service if jobs require call back or action on "orders not launched" and "frame not received"
• Monitor delayed-job workflows at outsource/offsite locations and provide centralized oversight
• Manage requests and give timely feedback on what is being done to address the issue.
• Investigate service-related customer complaints and follow up with the appropriate personnel to ensure timely and accurate resolution.
• Provide on-the-floor operational insights that inform service improvements and reduce recurring workflow breakdowns.
• Support Customer Support by providing real-time workflow data, operational context, and issue visibility that contribute to CAPA development and systemic service improvements.
• Support QA by escalating quality-related delays or defects that impact production flow.
• Inform QA when repeated service delays or breakage trends indicate potential systemic quality issues.

Skills

Lab experience

Manufacturing

Problem solving

Communication

Attention to detail

Organization

Decision making

On-time reporting

Education

High school diploma or equivalent

Tools

Opti-facts

Commercial Opti-facts

DVI

Job description

EssilorLuxottica is seeking an Expeditor to monitor and accelerate the flow of late, high-priority jobs through the optical lab. You will partner with Operations, Customer Service, Quality, and offsite teams to resolve issues and improve workflow performance.

The role requires identifying root causes, expediting critical trays, and maintaining daily reports for lab leadership. Strong communication, problem-solving, and organizational skills are essential in a fast-paced production environment.