D/L - Expeditor (1st Shift)

Luxottica; Pittsfield (MA); On-site; USD 22,000 - 32,000; Full time

Job summary

EssilorLuxottica in Pittsfield, MA is seeking an Expeditor to monitor and accelerate late, high-priority jobs through the optical lab. You will partner with Operations, Customer Service, QA, and offsite teams to resolve delays and maintain production flow.

The role requires a high school diploma, 1+ year in manufacturing/lab settings, strong problem solving, and excellent communication. Experience with LMS tools (Opti-facts, DVI) is a plus, and candidates should be detail-oriented and able to

Qualifications

• High school diploma or equivalent required.
• 1+ years of related manufacturing/lab experience preferred.
• Ability to meet and exceed measurable production standards.
• Strong judgment and decision-making abilities.
• Problem solving and analytical thinking required.
• LMS experience (Opti-facts, Confi or DVI) is a plus.
• Excellent written and verbal communication skills.
• Strong organizational abilities.

Responsibilities

• Maintain and share daily reporting on late/special attention jobs with lab leadership.
• Track actions on late/special job reports and escalate when needed.
• Investigate root causes and take corrective action to expedite production.
• Walk through of special jobs in the lab (VIP, expensive frames, etc.).
• Set launch priorities based on late job status and requests.
• Identify and report orphan frames and communicate with Customer Service.
• Monitor outsourced/nearshore workflows to ensure centralized oversight.
• Provide timely feedback on issue resolution and status.
• Support QA by escalating delays or defects impacting production.
• Provide operational insights to improve service and reduce workflow issues.

Skills

Problem solving

Decision making

Communication skills

Organizational skills

LMS experience

Manufacturing experience

Education

High school diploma or equivalent

Tools

Opti-facts / DVI

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

The Expeditor monitors, prioritizes, and accelerates the flow of late, high-priority, and special-attention jobs through the optical lab to ensure service commitments are met. The Expeditor partners with Operations, Customer Service, Quality, and offsite partners to resolve service-impacting issues, support customer escalations, and provide operational insights that reduce recurring delays and improve workflow performance.

MAJOR DUTIES AND RESPONSIBILITIES

• Maintain and share daily reporting with lab leadership and department leads on all late/special attention jobs.
• Track daily actions on late/special job reports. Escalate to leadership if needed.
• Investigate root causes and take corrective action on late jobs by tagging, rerouting, or escalating jobs for immediate production attention.Identify and physically expedite trays to the correct next department to maintain production flow and prevent furtherdelays (if appropriate by lab).
• Walk-through of special jobs in the lab if needed (e.g.,VIP job, expensive frame, etc.)
• Setlaunch priorities based on late job status and otherrequests
• Identify and report Orphanframes
• Informing customer service if jobs require call back or action on “orders not launched” and “frame not received”.Communicate breakage, missing products, or service-impacting issues to Customer Service, providing clear context and required actions.
• Monitor delayed-job workflows at outsource/offsite locations and provide centralized oversight (better done centrally to reduce lists to nearshore)
• Manage requests and give timely feedback on what is being done to address the issue.
• Investigate service-related customer complaints and follow up with the appropriate personnel to ensure timely and accurateresolution.
• Provide on-the-floor operational insights that inform service improvements and reduce recurring workflow breakdowns.
• Support Customer Support by providing real-time workflow data, operational context, and issue visibility that contribute to CAPA development and systemic service improvements.
• Support QA by escalating quality-related delays or defects that impact production flow.
• Inform QA when repeated service delays or breakage trends indicate potential systemic quality issues rather than operational ones.

BASIC QUALIFICATIONS:

• A high school diploma or equivalent
• 1+ years of related work experience in Manufacturing experience in lab settings is preferred but not required
• The ability to meet measurable standards in a dynamic production environment
• Demonstrate good judgement and decision making skills
• Problem solving abilities
• LMS experience such as Opti-facts, Commercial Opti-facts and/or DVI experience a plus
• Strong oral and written communication skills
• Excellent organizational abilities

Pay Range:16.40 -22.56

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.