Ophthalmic Front Desk & Office Manager

New York Eye Institute; Orangeburg (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Commission on optical boutique sales

Job summary

New York & New Jersey Eye Institute is seeking a friendly Front Desk Medical Receptionist to serve as the first point of contact for patients. The role supports scheduling, insurance verification, and administrative tasks in ophthalmology, ensuring a smooth and welcoming patient experience.

Ideal candidates have a college degree and at least 2 years in a medical office, preferably ophthalmology/optometry, with strong customer service and multitasking abilities.

Qualifications

• College degree required; ophthalmology/optometry exposure preferred.
• At least 2 years in a medical office, ophthalmology or optometry preferred.
• Experience with insurance verification, preauthorization, referrals, and patient registration.
• Familiar with Medicare, Medicaid, and commercial plans.
• Strong customer service and communication skills; ability to multitask.

Responsibilities

• Greet patients and visitors in a courteous, professional, and welcoming manner.
• Check patients in and out with accurate demographic, insurance, and contact information.
• Schedule, reschedule, and confirm appointments while maintaining provider schedules.
• Answer incoming calls, respond to patient inquiries, and direct calls appropriately.
• Collect copays, deductibles, outstanding balances, and process patient payments.
• Maintain patient records and accurately scan and upload documents into the EMR system.
• Assist patients with forms, referrals, and appointment-related questions.
• Ensure smooth patient flow and a positive patient experience throughout each visit.
• Willing to work between different locations as a growing institute.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Willing to learn

Education

College graduate

Ophthalmology/Optometry exposure

Job description

New York & New Jersey Eye Institute is seeking a friendly Front Desk Medical Receptionist to serve as the first point of contact for patients. The role supports scheduling, insurance verification, and administrative tasks in ophthalmology, ensuring a smooth and welcoming patient experience.

Ideal candidates have a college degree and at least 2 years in a medical office, preferably ophthalmology/optometry, with strong customer service and multitasking abilities.