Operator, Police Telecommunications

Inside Higher Ed; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

An educational institution in Houston is seeking an Operator for Police Telecommunications to serve as the primary contact for campus security. Responsibilities include evaluating and dispatching security assistance, maintaining reports, and operating an emergency notification system. Candidates must have a high school diploma or GED; experience in police communications is preferred. This role requires 24/7 coverage including weekends and holidays.

Qualifications

• No experience required; police communications experience preferred.
• Valid Texas Driver License with good driving record.
• Valid TLETS, NLETS, TCIC/NCIC certification required.

Responsibilities

• Serve as primary contact for HCC community needing Police/Security assistance.
• Receive, evaluate, and dispatch appropriate police/security assistance on calls.
• Maintain accurate Police and Security report files.

Skills

MS Office Programs

Computer-Aided Dispatch Systems

Knowledge of Department of Public Safety Databases

Education

High School Diploma or GED

Job description

Operator, Police Telecommunications

Position for Houston Community College (HCC) Police Dispatch Center. Primary communications contact for campus community and field officers. Responsible for evaluating and disseminating security information, maintaining reports, operating multi‑modal emergency notification system, and coordinating with other agencies during emergencies. Requires 24/7 coverage including weekends, evenings, nights, holidays, extended hours and on‑call status.

Essential Functions

• Serve as primary contact for HCC community needing Police/Security assistance via radio, telephone, e‑mail, and electronic record systems.
• Serve as primary contact via the police radio network for field officers during routine and emergency situations.
• Coordinate with other agencies for emergency response to campus facilities, 24/7.
• Receive, evaluate, and dispatch appropriate police/security assistance on calls from the campus community.
• Maintain system‑wide capability for coordination of notifications in emergencies.
• Receive and disseminate information from Tx Law Enforcement Telecommunications System, NCIC, TCIC, local databases.
• Maintain accurate, up‑to‑date Police and Security report files; handle sensitive confidential info.
• Maintain computerized duty record reflecting officer and duty location assignment.
• Operate mass notification system to relay emergency information to students and staff.
• Record calls and generate reports in dispatch record management system.
• Operate time‑accounting equipment for payroll records.
• Issue case numbers, run license plate checks, and handle record checks.

Qualifications

Perform other duties, tasks and assignments as required.

• High School Diploma or GED required.
• No experience required; police communications experience preferred.

Licensing & Certification

• Valid Texas Driver License with good driving record.
• Valid TLETS, NLETS, TCIC/NCIC certification required. Non‑certified applicants must complete training within 12 months of employment.
• Attach required documents for consideration.

Special Skills

• MS Office Programs.
• Computer‑Aided Dispatch Systems.
• Knowledge of Department of Public Safety Databases.

Competencies

• Delivering High Quality Work.
• Accepting Responsibility.
• Serving Customers.
• Supporting Organizational Goals.
• Driving Continuous Improvement.
• Acting with Integrity.
• Thinking Critically.Managing Change.
• Communicating Effectively.

Working Conditions

General office setting. Requires ability to walk, stand, sit, use hands, reach, and talk or hear. Must have close and distance vision. Use of personal computing equipment, telephone, multi‑functioning printer, photocopier, file cabinets, and calculator. Manual dexterity to lift up to 25 pounds, reach, bend, use 2‑step stool while lifting boxes. May be required to work after hours, weekends, holidays. Ability to travel to meetings or events.

Security Sensitive

This job class may contain security‑sensitive positions subject to Texas Education Code 51.215.

Background Requirements

Applicant must pass a complete criminal history and background check and have no convictions for any felony offense. No convictions for offenses above Class B misdemeanor in the last 10 years. No probability of future conviction for a disqualifying offense. Must pass detailed work history and criminal background investigation to meet Texas DPS and TCOLE qualifications.

The Organization

Houston City College (HCC) is a community college serving the Greater Houston area with associate degrees, certificates, workforce training and lifelong learning opportunities.

The Team

Central role in daily operations at HCC, working with leaders across the institution. Dynamic team providing support to students and staff.

Location

Houston, Texas.

EEO Statement

Houston City College does not discriminate on the basis of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation, or veteran's status. For non‑discrimination inquiries, contact:

Sandra B. Jacobson, J.D., M.Ed., SHRM‑SCP, Interim Director of EEO and Compliance & Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667, 517
Houston, TX 77266
713‑718‑8271 | [e-mail]
Individuals with disabilities requiring interview accommodations: (713) 718‑8565.