Operative Scheduling Coordinator (Plastic Surgery)

MedStar Health; Washington (District of Columbia); On-site; USD 25,000 - 44,000; Full time

Job summary

MedStar Health in Washington, DC is seeking a perioperative scheduling specialist to manage the scheduling of elective surgical procedures and assist in preparing perioperative schedules. You will ensure surgeon preferences and patient needs align with available OR resources and serve as the frontline contact for physician offices.

Key duties include data entry, coordinating with care teams, and maintaining accurate schedules.

Qualifications

• Excellent customer service skills.
• Problem-solving skills based on written departmental guidelines and criteria.
• Data entry skills.
• Working knowledge of word processing and spreadsheet software applications.
• Ability to work independently.

Responsibilities

• Schedules all elective surgical procedures and prepares perioperative schedules.
• Ensures surgeon preferences and patients' needs match available OR resources by accurate scheduling.
• Functions as frontline contact for physicians' offices and exhibits customer service skills.
• Maintains patient privacy and confidentiality while using computer systems for data entry and scheduling.
• Communicates with physician offices, patient care coordinators, and ancillary staff to schedule surgical cases.
• Verifies times, procedures, physician availability, and X-ray/old charts before duplication and distribution of the schedule.
• Participates in quality and service improvement efforts within perioperative services.

Skills

Customer service

Problem solving

Data entry

Independent work

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Office

Job description

About the Job

Schedules all elective surgical procedures. Participates in the preparation of perioperative schedules and entry of data in the computer system. Ensures surgeon's preferences and patients' needs match available OR resources by accurate scheduling. Functions as a frontline point of contact for all physicians' offices. Exhibits customer service skills. Demonstrates critical thinking in initiating solutions to scheduling issues.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Assists the specialty team leaders in preference card maintenance.
• Assists with generating standard reports.
• Communicates appropriately to the Patient Care Coordinator regarding prostheses and equipment necessary for specific cases.
• Communicates effectively with physician(s) and physician's office staff and all customers to schedule surgical cases within the perioperative services.
• Ensures the accurate and appropriate scheduling of all cases performed within surgical services. Responsible for the daily case schedule and communicating any needs for scheduling modification and development.
• Ensures the validity and efficiency of the schedule by careful checking of times procedures physicians (including the availability of anesthesiologists) x-ray films and old charts before the schedule is duplicated and distributed.
• Exhibits competency in computer skills and use of equipment needed in the perioperative scheduling process.
• Maintains patient and associate privacy and confidentiality.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.
• Performs other duties as assigned.
• Supports the establishment and execution of physician marketing strategies by providing efficient scheduling of cases and through excellent communication skills.
• Uses budgeted resources (personnel supplies and equipment) judiciously to ensure efficient and cost-effective operation of the department.

Minimal Qualifications

Education

• High School Diploma or GED strong knowledge of medical terminology required

Experience

• 1 year experience in operating room or surgical office setting required

Licenses and Certifications

• No special certification registration or licensure required

Knowledge Skills and Abilities

• Excellent customer service skills.
• Problem-solving skills based on written departmental guidelines and criteria.
• Data entry skills.
• Working knowledge of word processing and spreadsheet software applications.
• Ability to work independently.

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.