Operations & Warehouse Leader: Growth, Safety, Delivery

Pella Mid-Atlantic, Inc.; Dayton (OH); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employer-paid life insurance and LTD

Health Savings Account with employer

401(k) retirement plan with company

Job summary

Pella Mid-Atlantic, Inc. is seeking an Operations General Manager in the Dayton area to lead Installation, Service, Warehouse, Delivery, and Project Coordination. You will drive efficiency from order release to installation, with accountability for safety, budget adherence, and customer satisfaction.

The role requires strong leadership, strategic planning, and the ability to develop teams, optimize processes, and manage cross-functional workflows to ensure profitable growth.

Qualifications

• Minimum of five years of operational leadership experience, including at least three years managing employees or department leaders.
• Experience overseeing multiple operational functions (installation, service, warehouse, delivery, project coordination) and driving accountability for results.
• Strong budgeting, cost control, labor utilization, and KPI tracking capabilities.
• Proven ability to improve processes, resolve operational challenges, and deliver a strong customer experience.

Responsibilities

• Oversee Installation, Service, Warehouse, Delivery, Project Coordination, and related operational support functions.
• Lead department managers and teams, establishing clear priorities, performance expectations, and accountability.
• Ensure effective scheduling, staffing, and coordination to move projects efficiently from order release through completion and post-installation service.
• Anticipate operational challenges and allocate resources to meet customer commitments and business needs.
• Recruit, hire, onboard, train, coach, and develop operational employees and department leaders.
• Conduct regular performance reviews, recognize accomplishments, and address performance concerns in partnership with Human Resources.
• Build leadership capabilities, support cross-training, and ensure appropriate staffing across departments.
• Promote a culture grounded in People First, Commitment to Excellence, Transparency & Trust, and Proactive Communication.
• Ensure clear communication and effective handoffs between sales, project coordination, installation, delivery, and service teams.
• Monitor project timelines, installation quality, service responsiveness, and fulfillment of customer commitments.
• Take ownership of escalated operational and customer concerns, coordinating timely resolution and corrective action.
• Identify recurring issues and implement solutions that reduce callbacks, delays, and repeat service visits.
• Develop and manage operational budgets in collaboration with company leadership.
• Monitor labor utilization, installation and service costs, operating expenses, and departmental performance.
• Establish and track KPIs related to productivity, quality, customer satisfaction, safety, and profitability.
• Use reports to identify performance gaps, control costs, and improve results.
• Manage vendor and subcontractor relationships, performance, and costs within assigned authority.
• Develop and maintain standard operating procedures that support consistent, efficient execution.
• Lead improvements that reduce waste, product damage, rework, and project cycle times.
• Ensure accurate and consistent use of company systems for scheduling, project tracking, inventory, and reporting.
• Partner with department leaders to strengthen workflows, data accuracy, communication, and follow-through.
• Oversee receiving, inventory control, storage, staging, product handling, and delivery operations.
• Maintain inventory accuracy through established controls, cycle counts, and physical inventories.
• Ensure products and materials are available and ready to support installation and service schedules.
• Oversee facility readiness, equipment maintenance, and assigned fleet responsibilities to support safe and reliable operations.
• Lead and reinforce a strong safety culture across operational departments.
• Ensure adherence to company policies, safety procedures, OSHA requirements, and applicable operational regulations.
• Support safety training, inspections, incident investigations, and corrective actions.
• Hold managers and employees accountable for safe work practices and proper use of vehicles, tools, and equipment.
• Partner with leadership to align operational priorities with growth plans.
• Evaluate capacity, staffing, equipment, and facility needs to support future demand.
• Communicate performance results, risks, and recommendations clearly to leadership.
• Foster collaboration across departments and model proactive problem-solving.

Skills

Operational leadership

People management

Budgeting

Process improvement

Safety compliance

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor’s degree in related field

Tools

Microsoft Office

CRM/ERP systems

Scheduling software

Job description

Pella Mid-Atlantic, Inc. is seeking an Operations General Manager in the Dayton area to lead Installation, Service, Warehouse, Delivery, and Project Coordination. You will drive efficiency from order release to installation, with accountability for safety, budget adherence, and customer satisfaction.

The role requires strong leadership, strategic planning, and the ability to develop teams, optimize processes, and manage cross-functional workflows to ensure profitable growth.