Senior Operations & Warehouse Leader

Pella Mid Atlantic; Dayton (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary based on experience

Medical, dental, and vision insurance

Employer-paid life insurance

Long-term disability insurance

Health Savings Account with employer**

401(k) retirement plan with company 2%

Paid time off and holidays

Training and professional development

Job summary

Pella Mid Atlantic is seeking an Operations General Manager to lead Installation, Service, Warehouse, Delivery, and Project Coordination while driving efficiency from order release to completion and post-installation service.

You will develop leaders, manage budgets, ensure safety and quality, and collaborate with leadership to align operations with growth goals, delivering exceptional customer experiences.

Qualifications

• Minimum of five years of operational leadership experience, including at least three years managing employees or department leaders.
• Demonstrated ability to oversee multiple operational functions, lead teams, and hold leaders accountable for results.
• Experience in windows and doors, building products, construction, distribution, or home improvement preferred.
• Experience overseeing installation, service, warehouse, delivery, inventory management, or project coordination.
• Strong understanding of operational budgets, labor utilization, cost control, and performance metrics.
• Proven ability to improve processes, resolve operational challenges, and deliver a strong customer experience.
• Bachelor’s degree in Business Administration, Operations Management, Construction Management, or related field preferred; equivalent relevant experience will be considered.
• Valid driver’s license and ability to travel locally to job sites and company locations as needed.

Responsibilities

• Oversee Installation, Service, Warehouse, Delivery, Project Coordination, and related operational support functions.
• Lead department managers and teams, establishing clear priorities, performance expectations, and accountability.
• Ensure effective scheduling, staffing, and coordination to move projects efficiently from order release through completion and post-installation service.
• Anticipate operational challenges and allocate resources to meet customer commitments and business needs.
• Recruit, hire, onboard, train, coach, and develop operational employees and department leaders.
• Conduct regular performance reviews, recognize accomplishments, and address performance concerns in partnership with Human Resources.
• Build leadership capabilities, support cross-training, and ensure appropriate staffing across departments.
• Promote a culture grounded in People First, Commitment to Excellence, Transparency & Trust, and Proactive Communication.
• Ensure clear communication and effective handoffs between sales, project coordination, installation, delivery, and service teams.
• Monitor project timelines, installation quality, service responsiveness, and fulfillment of customer commitments.
• Take ownership of escalated operational and customer concerns, coordinating timely resolution and corrective action.
• Identify recurring issues and implement solutions that reduce callbacks, delays, and repeat service visits.
• Develop and manage operational budgets in collaboration with company leadership.
• Monitor labor utilization, installation and service costs, operating expenses, and departmental performance.
• Establish and track key performance indicators related to productivity, quality, customer satisfaction, safety, and profitability.
• Use operational and financial reports to identify performance gaps, control costs, and improve results.
• Manage vendor and subcontractor relationships, performance, and costs within assigned authority.
• Develop and maintain standard operating procedures that support consistent, efficient execution.
• Lead improvements that reduce waste, product damage, rework, and project cycle times.
• Ensure accurate and consistent use of company systems for scheduling, project tracking, inventory, and reporting.
• Partner with department leaders to strengthen workflows, data accuracy, communication, and follow-through.
• Oversee receiving, inventory control, storage, staging, product handling, and delivery operations.
• Maintain inventory accuracy through established controls, cycle counts, and physical inventories.
• Ensure products and materials are available and ready to support installation and service schedules.
• Oversee facility readiness, equipment maintenance, and assigned fleet responsibilities to support safe and reliable operations.
• Lead and reinforce a strong safety culture across operational departments.
• Ensure adherence to company policies, safety procedures, OSHA requirements, and applicable operational regulations.
• Support safety training, inspections, incident investigations, and corrective actions.
• Hold managers and employees accountable for safe work practices and proper use of vehicles, tools, and equipment.
• Partner with company leadership to align operational priorities with company goals and growth plans.
• Evaluate operational capacity, staffing, equipment, and facility needs to support future demand.
• Communicate performance results, risks, and recommendations clearly to leadership.
• Foster collaboration across departments and model sound judgment, professionalism, and proactive problem-solving.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Coaching

Team development

Education

Bachelor’s degree in Business Administration / Operations Management / Construction Management or related field

Tools

CRM systems

ERP systems

MS Office

Job description

Pella Mid Atlantic is seeking an Operations General Manager to lead Installation, Service, Warehouse, Delivery, and Project Coordination while driving efficiency from order release to completion and post-installation service.

You will develop leaders, manage budgets, ensure safety and quality, and collaborate with leadership to align operations with growth goals, delivering exceptional customer experiences.