Operations VP, Payments & Global Banking Tech

DealHub Ltd.

Plano (TX)

On-site

USD 180,000 - 270,000

Full time

2 days ago

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Job summary

JPMorgan Chase & Co. in the United States is seeking a Business Operations Vice President within Commercial & Investment Bank - Payments and Global Banking Technology to guide operational strategy and drive execution across opportunities.

You will maintain cadences, align payment technology initiatives, and present executive-level reporting to senior leaders. You will lead cross-functional teams, establish working groups, and ensure meticulous status updates while prioritizing customer outcomes

Qualifications

Minimum of 5 years of experience in operations management.
Proven track record of leading in a complex, fast-paced environment.
Strong analytical and problem-solving skills, with the ability to develop and present robust business cases.
Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
Demonstrated ability to manage multiple priorities and deliver results under tight deadlines.
Maintain data quality controls: reconcile sources, validate definitions/logic, investigate breaks, and document root cause + remediation steps.
Build and refresh standardized dashboards/KPI packs; ensure metric definitions and methodologies are consistent and audit-ready.
Draft and operationalize communications (nudges/reminders, manager enablement notes, FAQs) using approved templates and tracking outcomes.
Maintain learning/Guidebook content updates (slides/job aids/quick guides) and enforce formatting/clarity standards so content stays practical and current.
Prepare polished PowerPoint materials for senior stakeholders (weekly/monthly updates, operating reviews, metrics readouts); ensure storyline, accuracy, and “ready to send” formatting.
Identify operational issues, recommend pragmatic solutions, and support implementation of fixes (process improvements, automation steps, and controlled use of LLM-enabled workflows where applicable).

Responsibilities

Foster a collaborative, high-performance way of working across cross-functional partners in a fast-paced environment, aligning with JPMorgan Chase values and strategic objectives.
Maintain a detailed inventory of operational opportunities with clear prioritization criteria.
Establish and coordinate appropriate working groups for each opportunity, as needed.
Communicate concise, transparent status updates to key stakeholders and senior leadership.
Identify risks and roadblocks early; elevate to the appropriate leadership within Stability and Resiliency, and partner Operations areas; recommend mitigation plans.
Ensure decisions and trade-offs consistently prioritize customer outcomes, operational risk management, and the firm's long-term interests.