Global Custody & Cash Ops VP - AI-Driven Payments Leader

JPMorgan Chase & Co.; New York (NY); Vor Ort; USD 130.000 - 180.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in New York seeks a Payments Operations leader to drive end-to-end lifecycle improvements across global payment processing. The role emphasizes analytics, automation, governance, and delivering compliant, customer-focused payment solutions.

You will lead teams, collaborate with partners worldwide, and mentor staff while advancing control frameworks and fraud prevention initiatives. This role offers broad strategic impact and exposure to global operations.

Qualifikationen

• Demonstrated ability in operations leadership within payments with 7+ years leading teams.
• Proficient in payments operations tools and defining enhancement requirements.
• Advanced knowledge of global payment processing operations, products, systems architecture, and regulations.
• Proficiency in strategic planning and execution, including automation technologies.
• Skilled in data analysis to inform senior decision-making with a growth mindset.
• Strong interpersonal skills to collaborate across stakeholders and drive improvement.
• Understanding of cybersecurity controls and anti-fraud strategies.

Aufgaben

• Lead teams responsible for end-to-end operational processes within the payments lifecycle, overseeing daily operations, setting objectives, managing escalations, and ensuring quality, risk, control, and compliance standards.
• Utilize deep knowledge of products and payments to interpret customer needs, identify trends, and implement innovative solutions that enhance payment operations processes, leveraging AI and automation for efficiency and compliance.
• Lead or contribute to initiatives that enhance payment processing operations, focusing on client experience, process optimization, cybersecurity, and anti-fraud strategies, while providing domain and technical expertise.
• Drive execution of operational strategy and present business updates to critical stakeholders, including senior leadership and external clients, ensuring compliance with operational guidelines and policies.
• Demonstrate accountability by quickly identifying and articulating issues, collaborating with stakeholders to assess risk and manage activities affecting the production environment, and prioritizing resolution.
• Foster an inclusive culture by enhancing employee engagement, attracting and developing talent, and applying advanced coaching and mentoring skills to promote professional growth and high-quality service delivery.

Kenntnisse

Operations leadership

Data analysis

Stakeholder management

Process improvement

Automation/AI for efficiency

Cybersecurity controls

Anti-fraud strategies

Interpersonal skills

Tools

Payment hubs/queues

Case management

SWIFT interfaces

Control dashboards

Ticketing systems

Jobbeschreibung

JPMorgan Chase & Co. in New York seeks a Payments Operations leader to drive end-to-end lifecycle improvements across global payment processing. The role emphasizes analytics, automation, governance, and delivering compliant, customer-focused payment solutions.

You will lead teams, collaborate with partners worldwide, and mentor staff while advancing control frameworks and fraud prevention initiatives. This role offers broad strategic impact and exposure to global operations.