Operations Voice Manager

DecisionPoint Corporation; District of Columbia; On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Operations Voice Manager to lead voice communication operations within a critical security environment. This role involves overseeing secure and non-secure voice communications, maintaining COMSEC integrity, and ensuring operational excellence for mission-critical services. With a focus on managing VoIP systems and coordinating with government stakeholders, you will play a vital role in supporting uninterrupted communication services. Join a dedicated team that values expertise and commitment to excellence in a dynamic and challenging environment.

Qualifications

• Active TS/SCI clearance is required.
• 10+ years of experience managing voice communications in high-security environments.

Responsibilities

• Oversee operational support for secure and non-secure voice communications.
• Prepare monthly reports on trouble ticket metrics and coordinate maintenance.

Skills

Voice Communications Management

Operational Support

Trend Analysis

Quality Control

VoIP/VoSIP Systems Management

Organizational Skills

Education

Bachelor's in IT-related field

Tools

CUCM

Type-1 Encryption Devices

Job description

Overview

DecisionPoint Corporation is seeking an Operations Voice Manager to join our team on the upcoming Enterprise DISA JSP ETM Services 2.0 program.

This position is onsite in the Washington, DC area.

Duties & Responsibilities

• Oversee and manage the operational support for secure and non-secure voice communications within the Pentagon’s primary and alternate technical control facilities, ensuring all voice services are functional, secure, and meet mission-critical needs.
• Maintain COMSEC integrity for voice communications, including secure handling, loading, and destruction of keying material for Type-1 encryption devices.
• Supervise the circuit engineering and system engineering tasks related to voice communications, including trend analysis, performance monitoring, and quality control.
• Manage voice-related trouble tickets, ensuring timely resolution and adherence to response times.
• Prepare monthly reports on trouble ticket metrics, including response and resolution times.
• Provide 24x7 support for voice operations, coordinating maintenance, and repair actions to ensure uninterrupted service for critical communications.
• Coordinate with other JSP teams and government stakeholders to ensure smooth operations and alignment with DISA and JSP standards, including processing JSP ASI requests and monitoring critical communications infrastructure.

Qualifications

• Active TS/SCI clearance required.
• Bachelor’s in IT-related field with 10+ years relevant experience.
• Certifications: Security+
• Extensive experience in managing voice communications in a DoD or similar high-security environment, including secure and non-secure voice services.
• Proficiency in managing VoIP/VoSIP systems, with specific knowledge of CUCM and voice network troubleshooting.
• Strong understanding of JSP and DISA regulations, notices, and operational procedures for voice communications.
• Excellent organizational and management skills to oversee voice operations and ensure continuous support for VIP and other mission-critical communications.
• Knowledgeable in maintaining and managing COMSEC for voice communications in compliance with DoD and JSP standards.