Operations Unit Manager: Elevate Guest Experience

Urban Air Adventure Parks; Aurora (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading adventure park operator in Aurora, Colorado, is seeking an Operations - Business Unit Manager to oversee team performance and ensure exceptional customer service. The ideal candidate will have hospitality experience and at least one year in a supervisory role, demonstrating strong leadership and communication skills. Responsibilities include team management, employee training, and maintaining operational standards. A passion for customer experience and the ability to motivate others is essential for this role.

Qualifications

• 1+ year supervisory or management experience required.
• Experience in hospitality is preferred.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.
• Must be professional, energetic, and self-motivated.

Responsibilities

• Cultivate a team environment for exceptional customer service.
• Assist in hiring and training staff.
• Develop weekly schedules and manage staffing levels.
• Lead and motivate staff for maximum productivity.
• Ensure execution of employee recognition programs.

Skills

Hospitality experience

Supervisory experience

Microsoft Office skills

Strong communication skills

Team motivation

Job description

A leading adventure park operator in Aurora, Colorado, is seeking an Operations - Business Unit Manager to oversee team performance and ensure exceptional customer service. The ideal candidate will have hospitality experience and at least one year in a supervisory role, demonstrating strong leadership and communication skills. Responsibilities include team management, employee training, and maintaining operational standards. A passion for customer experience and the ability to motivate others is essential for this role.