Operations & Transformation Analyst - Mobility & Data

Energy Jobline ZR; Miami (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Emovis, part of Abertis Mobility Solutions, is seeking a Business Process & Operational Analyst based in Miami. This role will map and optimize the operational organization, processes, and systems to support growth in the United States while aligning with global standards.

The ideal candidate will analyze transactional data, identify bottlenecks in back-office processes, and help implement mobility solutions like MLFF tolling, reporting to the SVP of Operations & Business Transformation.

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration, Information Systems, Data Analytics or related field.
• 3–5 years of experience as a business analyst, process engineer, or operational analyst.
• Experience in high-volume transactional environments; mobility/ETC/ITS exposure is a plus.

Responsibilities

• Document and analyze end-to-end operational processes across back-office, customer service, and billing operations.
• Identify bottlenecks, redundancies, and inefficiencies; propose data-backed re-engineering recommendations.
• Support automation initiatives (RPA and AI) to streamline workflows.
• Monitor KPIs and SLAs for US projects; develop dashboards and reports for leadership.
• Analyze Revenue Assurance to detect transactional leakage and discrepancies.
• Collaborate with global teams to gather requirements and translate them into technical specs.
• Assist in creating SOPs and training materials for tech adoption by local teams.

Skills

Data analytics

Stakeholder communication

Analytical mindset

Education

Bachelor’s degree in Industrial Engineering, Business Administration, Information Systems, Data Analytics

Tools

Power BI

SQL

Tableau

Microsoft Visio

Bizagi

Lucidchart

Job description

Emovis, part of Abertis Mobility Solutions, is seeking a Business Process & Operational Analyst based in Miami. This role will map and optimize the operational organization, processes, and systems to support growth in the United States while aligning with global standards.

The ideal candidate will analyze transactional data, identify bottlenecks in back-office processes, and help implement mobility solutions like MLFF tolling, reporting to the SVP of Operations & Business Transformation.