Business Process & Operational Analyst

Emovis; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Emovis in Miami, Florida, is seeking a Business Process & Operational Analyst to map, analyze, and optimize back-office workflows, using data to drive efficiency and support MLFF tolling initiatives.

You will build dashboards, monitor KPIs, and collaborate with global teams to translate business needs into technical specs for systems updates, while aiding change management and SOP creation.

Qualifications

• Bachelor’s degree or higher in Industrial Engineering, Business Administration, Information Systems, Data Analytics, or related field; Lean Six Sigma Green Belt desirable.
• 3-5 years of experience as a business analyst, process engineer, or operational analyst.
• Experience in high-volume transactional environments; mobility/ETC/ITS exposure a plus.

Responsibilities

• Document and analyze end-to-end operational processes across back-office systems, customer service, and billing operations.
• Identify bottlenecks, redundancies and inefficiencies; propose data-backed re-engineering recommendations.
• Support automation initiatives (RPA, AI) to streamline workflows.

Skills

Data analytics

Excel

Process improvement

Communication

Cross-functional collaboration

English and Spanish bilingual

Analytical thinking

Education

Bachelor's degree in Industrial Engineering

Bachelor's degree in Business Administration

Bachelor's degree in Information Systems

Bachelor's degree in Data Analytics

Lean Six Sigma Green Belt

BPMN certification

Agile/Scrum knowledge

Tools

Power BI

Tableau

SQL

Visio

Bizagi

Lucidchart

ERP systems

CRM systems

Job description

Emovis is part of Abertis Mobility Solutions (AMS) - a leading Intelligent Transportation Systems (ITS) & Electronic Tolling System (ETS) integrator. Emovis currently conducts business operations various US states.

JOB PURPOSE

The Business Process & Operational Analyst will be a key driver of execution within the operations and transformation team, reporting directly to the SVP of Operations & Business Transformation. Based in Miami, Florida, this role is responsible for mapping, analyzing, and optimizing the operational organization, processes, workflows and systems that support the company’s growth in the United States, while ensuring alignment with global standards.

The ideal candidate will bridge the gap between day-to-day operations and strategic operational initiatives. This role requires a data-driven professional who can analyze transactional data, identify bottlenecks in back-office administrative processes, and help implement cutting-edge mobility solutions like Multi-Lane Free-Flow (MLFF) tolling.

RESPONSABILITIES

Process Mapping & Workflow Optimization

• Document and analyze end-to-end operational processes across transactional back-office systems, customer service, and commercial billing operations.
• Identify operational bottlenecks, redundancies, and inefficiencies, and propose actionable, data-backed recommendations for process re-engineering.
• Support the implementation of automation initiatives (such as RPA and AI-driven tools) to streamline administrative workflows.

Operational Data Analytics & Reporting

• Monitor and analyze key performance indicators (KPIs) and SLAs for US projects, tracking operational performance, system availability, and service delivery.
• Develop and maintain dynamic operational dashboards and reports to provide the SVP Operations & Business Transformation with clear visibility into daily performance and long-term trends.
• Perform deep-dive data analysis to support Revenue Assurance initiatives, helping to detect and mitigate transactional leakage or system discrepancies.

Business Transformation Support

• Act as a key project member during the analysis, delivery and deployment of new operations in the US market.
• Collaborate with cross-functional and global teams to gather business requirements and translate them into functional technical specifications for systems architecture updates.
• Assist in creating change management documentation, standard operating procedures (SOPs), and training materials to ensure smooth technology adoption by local operational teams.

Cross-Border Collaboration & Quality Control

• Work closely with global teams at headquarters to ensure local US processes are aligned with global governance and continuous improvement frameworks.
• Conduct root-cause analysis on operational failures or client complaints, tracking corrective actions to completion.

EXPERIENCE & EDUCATION

• Education: Bachelor’s degree in Industrial Engineering, Business Administration, Information Systems, Data Analytics, or a related field. Certifications in Lean Six Sigma (Green Belt), BPMN, or Agile/Scrum are highly desirable.
• Experience: 3-5 years of experience as a business analyst, process engineer, or operational analyst.
• Industry Expertise: Experience working in high-volume transactional environments is required. Prior exposure to the mobility sector, electronic toll collection (ETC), Intelligent Transportation Systems (ITS), or logistics/transport infrastructure is a significant plus.

TECHNICAL SKILLS

• Strong data analytics capabilities, with advanced command of Excel and experience utilizing BI tools (e.g., Power BI, Tableau) and SQL for querying databases.
• Proficiency in process mapping and visualization tools (e.g., Microsoft Visio, Bizagi, Lucidchart).
• Familiarity with transactional back-office architectures, CRM platforms, or ERP software.

SOFT SKILLS

• Analytical & Detail-Oriented: Ability to dive deep into complex, high-volume transactional data and extract clear, actionable business insights.
• Effective Communication: Excellent verbal and written communication skills, with the ability to present complex data findings clearly to executive leadership.
• Collaboration in Matrix Environments: A collaborative mindset comfortable working with local US teams and cross-border global stakeholders.
• Languages: Full professional proficiency in English and Spanish is required to facilitate daily operations between the Miami office and global corporate teams.

WHAT THE POSITION OFFERS

• A dynamic role with high visibility, reporting directly to an executive leader and impacting the expansion strategy in a high-growth market.
• Hands-on experience with cutting-edge digital mobility technologies and large-scale business transformation projects.
• A competitive compensation package with opportunities for professional growth within a global organization.