Operations Training Specialist - SOPs & LMS Expert

Delta-Soni; Buffalo (NY); On-site; USD 66,125,000 - 77,146,000; Full time

Benefits offered by this job

Health benefits including Dental and V

Top Place to Work recognition

Job summary

Delta Sonic seeks an Operational Training Specialist to translate real-world operational expertise into clear training materials and SOPs. You will work with SMEs across profit centers to ensure accurate, consistent, and scalable programs, leveraging LMS tooling and Articulate Storyline 360.

The role requires strong writing, organization, and cross-functional collaboration, with a focus on proactive process improvement in a fast-paced environment. Year-round scheduling is required.

Qualifications

• Strong writing and editing skills to simplify complex information.
• Highly organized with strong project management capabilities.
• Experience with LMS and Articulate Storyline 360.
• Ability to work cross-functionally with operational teams.
• Follows ADDIE and develops clear SOPs and training materials.

Responsibilities

• Translate operational expertise into training materials and SOPs.
• Develop, organize, and maintain training programs across departments.
• Collaborate with SMEs to ensure accuracy and consistency.
• Support rollouts, updates, and scalability of training.
• Help assess skill gaps and recommend targeted training.

Skills

Writing

Editing

Project management

Cross-functional collaboration

Verbal communication

Proactive/self-directed

Adaptability

Education

CPTD

APTD

SHRM certification

Tools

Articulate Storyline 360

Learning Management System (LMS)

Job description

Delta Sonic seeks an Operational Training Specialist to translate real-world operational expertise into clear training materials and SOPs. You will work with SMEs across profit centers to ensure accurate, consistent, and scalable programs, leveraging LMS tooling and Articulate Storyline 360.

The role requires strong writing, organization, and cross-functional collaboration, with a focus on proactive process improvement in a fast-paced environment. Year-round scheduling is required.