Operations Training Specialist: EHR & Customer Service

Community Health Center, Inc; United States; On-site; USD 34,000 - 52,000; Part time

Job summary

Community Health Center, Inc. seeks an Operations Trainer to provide instructor-led, virtual, and one-on-one training on CHC standard EHR workflows and tools.

The role covers training in Athena Practice Management, eClinicalWorks, NOVO Smart Scheduling, and clinical workflows, with travel to CHC sites in Connecticut for onboarding and ongoing support. The trainer will develop courseware for classroom, virtual and eLearning delivery, support organizational initiatives, and promote best practices

Qualifications

• Bachelor's degree or equivalent.
• Minimum two years experience as a trainer or educator.
• Minimum one year experience providing call center, customer service and/or Healthcare Operations staff training.
• Strong knowledge of Microsoft Office Suite and web-based applications.
• Outstanding written/verbal communication and presentation skills.
• Ability to collaborate in a team environment with MWHS and CHC staff at all levels.
• Ability to meet deadlines and multitask.

Responsibilities

• Be an effective team member that participates in team meetings and projects; provide feedback to achieve excellent outcomes for the Training Group.
• Maintain and develop effective communication skills across job-related areas.
• Deliver and maintain high quality, engaging training courses, materials, and programs.
• Learn and maintain knowledge of Operations Standard Workflows, EHR systems and Operations business tools.
• Deliver the PSA/CCS New Hire course and Live Phone Call Training as needed.
• Support monthly New Hire Technical course with Human Resources and Training Group members as needed.
• Participate in Training Group meetings and projects related to PSA/CCS training.
• Communicate issues with class attendance to Hiring Manager and Training Group Manager.

Job description

Community Health Center, Inc. seeks an Operations Trainer to provide instructor-led, virtual, and one-on-one training on CHC standard EHR workflows and tools.

The role covers training in Athena Practice Management, eClinicalWorks, NOVO Smart Scheduling, and clinical workflows, with travel to CHC sites in Connecticut for onboarding and ongoing support. The trainer will develop courseware for classroom, virtual and eLearning delivery, support organizational initiatives, and promote best practices