Operations Training & Quality Specialist

Quiet Capital; Cincinnati (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401K match up to 4%

Caregiver leave

Employee Assistance Program

Paid time off to volunteer

Job summary

Divisions Maintenance Group (DMG) is seeking an Operations Specialist I (OS1) to ensure adherence to established processes and service levels within the GTM team in Cincinnati, OH. The OS1 will train Account Executives, perform audits, maintain scorecards, and support product readiness through documentation review, aiming for consistent, high-quality outcomes and operational excellence.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced

Qualifications

• Bachelor’s degree in business, operations, analytics, or a related field preferred.
• 1-3 years of experience in operations, quality, auditing, training, or a related support role.
• Strong attention to detail with the ability to follow defined processes consistently.
• Clear written and verbal communication skills.
• Basic analytical skills with the ability to review data for accuracy and completeness.
• Comfort learning new systems, tools, and technology quickly.
• Strong time management and organizational skills.
• Ability to receive feedback and apply it to improve performance.
• Proficiency with Microsoft Office tools, particularly Excel and Teams.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

Responsibilities

• Train Account Executives on proper procedures, tools, and best practices.
• Provide day-to-day operational support for designated team(s).
• Deliver training on new or updated SOPs.
• Perform focused audits of AE processes, including project tagging, CDS tagging, and SLA compliance.
• Maintain AE scorecards using established criteria and templates.
• Support operational readiness for new product releases through training and documentation review.
• Document audit findings accurately and consistently.
• Escalate recurring issues, risks, or process gaps to OS2 or management.
• Reinforce standard work and adherence to defined workflows.
• Communicate expectations and feedback clearly and professionally.
• Support operational consistency across assigned processes or segments.
• Other duties as assigned by management.

Skills

Attention to detail

Communication

Analytical skills

Learning new systems

Time management

Organizational skills

Feedback incorporation

Excel

Teams

Stress management

In-person requirements

Education

Bachelor’s degree in business/operations/analytics or related field

Tools

Microsoft Word

Microsoft Office

Excel

Teams

Job description

Divisions Maintenance Group (DMG) is seeking an Operations Specialist I (OS1) to ensure adherence to established processes and service levels within the GTM team in Cincinnati, OH. The OS1 will train Account Executives, perform audits, maintain scorecards, and support product readiness through documentation review, aiming for consistent, high-quality outcomes and operational excellence.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced