Trainer II

solera; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Solera is seeking an Operations Trainer & Learning Specialist to design, deliver, and continuously improve training programs that boost employee performance and operational excellence. This role partners with operational leaders to close performance gaps using effective learning solutions.

The ideal candidate has at least two years in Training & Learning, strong facilitation skills, curriculum development experience, and comfort with AI-enabled learning tools to enhance outcomes.

Qualifications

• Minimum two years of Training & Learning experience required.
• Previous training, coaching, leadership, mentoring, or facilitation experience preferred.
• Experience supporting customer service or contact center environments preferred.

Responsibilities

• Facilitate new hire training and onboarding programs.
• Deliver upskill, refresher, and leadership development training.
• Maintain engaging learning environment to boost retention and confidence.
• Develop and update training materials, guides, and job aids.
• Support LMS administration and content updates.
• Partner with Ops to identify performance gaps and training needs.
• Use Copilot and AI-powered tools to improve training efficiency.
• Maintain training records, reports, and certifications.

Skills

Facilitation

Curriculum development

LMS administration

AI-powered tools

Learning technologies

Microsoft Office Suite

PowerPoint

Team collaboration

Tools

LMS platforms

Copilot

Teams

Job description

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: homes and digital identities. Today, Solera processes more than 300 million digital transactions annually for approximately 235,000 partners and customers across more than 90 countries. Our 6,500 team members foster an innovative culture and are dedicated to delivering intelligent solutions through data, insights, automation, and advanced technologies.

The Role

We are seeking a high-energy, results-driven Operations Trainer & Learning Specialist to join the Solera Training Team. This position is responsible for the design, delivery, and continuous improvement of training programs that support employee performance, engagement, and operational excellence.

The ideal candidate is passionate about developing people, facilitating impactful learning experiences, and partnering with operational leaders to identify performance gaps and implement effective learning solutions. This role requires strong facilitation skills, curriculum development experience, and the ability to leverage technology and AI-enabled tools to enhance learning outcomes.

Candidates must possess a minimum of two years Training & Learning experience and be willing to travel up to 25% during periods of high business demand.

What You'll Do

Facilitation & Employee Development

• Facilitate instructor-led new hire training and onboarding programs.
• Deliver upskill, refresher, and leadership development training programs.
• Maintain a highly engaging learning environment that supports knowledge retention and employee confidence.
• Adapt facilitation style to accommodate multiple adult learning styles and operational audiences.

Curriculum & Content Development

• Assist in the creation, maintenance, and enhancement of training materials, guides, job aids, and learning resources.
• Collaborate with operations, quality, and client services teams to ensure training programs remain current and aligned with business needs.
• Support LMS administration and content updates.

Performance Improvement

• Partner with Operations Managers, Supervisors, and Quality teams to identify performance opportunities and training needs.
• Analyze training effectiveness through performance trends, participant feedback, and operational results.Recommend targeted learning solutions to address knowledge and skill gaps.

Technology & Innovation

• Utilize Copilot, AI-powered solutions, and learning technologies to improve training efficiency and learner engagement.
• Support the development of modern learning strategies that include blended learning, virtual facilitation, self-paced resources, and digital knowledge tools.

Operational Support

• Maintain accurate training records, reporting, attendance logs, and certification documentation.
• Support business launches, special projects, and operational initiatives as needed.
• Perform additional duties and responsibilities as assigned.

What You'll Bring

Experience

• Minimum two years of Training & Learning experience required.
• Previous training, coaching, leadership, mentoring, or facilitation experience preferred.
• Experience supporting customer service or contact center environments preferred.

Skills & Competencies

• Exceptional presentation and facilitation skills with the ability to engage diverse audiences.
• Strong communication and interpersonal skills.
• Ability to influence without direct authority.
• Strong organizational and time management capabilities.
• Demonstrated ability to analyze performance trends and identify learning opportunities.
• Experience adapting quickly in a fast-paced and changing environment.
• Strong conflict resolution and coaching skills.
• Ability to maintain professionalism and create an inclusive, psychologically safe learning environment.
• Highly self-motivated and capable of working independently, as well as in cross-functional groups of trainers, developers, operations and other specialty teams.
• Proficient in Microsoft Office Suite, Teams, PowerPoint, and learning technologies.
• Curiosity and willingness to embrace emerging AI and digital learning tools.

Preferred Leadership Attributes

• Growth mindset
• Continuous improvement orientation
• Learning agility
• Accountability
• Collaboration
• Customer-centric thinking

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.